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For Companies At a Glance
- Tasks: Manage customer accounts and develop strong relationships while ensuring top-notch service delivery.
- Company: Successful logistics company based in Studley with a focus on customer satisfaction.
- Benefits: Salary of £30-35,000, 25 days leave, pension scheme, and long-term commitment awards.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and business growth.
- Qualifications: 3+ years in customer account management, strong communication skills, and problem-solving abilities.
- Other info: Office-based role with opportunities for career development and recognition.
The predicted salary is between 30000 - 35000 £ per year.
Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a successful logistics company. Working in a small team, you will be responsible for managing and developing customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction. Acting as the primary point of contact for assigned accounts, you will ensure customers' logistical needs are met and support the optimisation of their supply chain operations.
Working closely with internal stakeholders and customers, you will proactively identify challenges, propose effective solutions, and build long-term, profitable partnerships. This role plays a key part in both operational delivery and commercial performance, contributing to customer retention, growth, and sustainability objectives.
As the Customer Account Manager, you will be responsible for:
- Managing and developing relationships with assigned customer accounts, acting as the primary point of contact for contract management and service delivery.
- Conducting regular performance reviews to monitor service levels.
- Proactively identifying risks and issues, implementing effective solutions to minimise disruption to customers' supply chains.
- Collaborating with internal teams to ensure timely deliveries, asset availability, and overall contract success.
- Overseeing commercial activity within customer accounts, including pricing changes, contract renewals, and identifying opportunities for growth.
- Analysing customer data, trends, and forecasts to provide strategic insights and support informed decision-making.
- Actively identifying opportunities to expand the company's business within existing customer accounts.
Ideally, you will have the following skills & experience:
- Minimum of 3 years' experience in customer account management, preferably within manufacturing or logistics.
- Strong communication and interpersonal skills with the ability to build long-term customer relationships.
- Excellent problem-solving and critical thinking capabilities.
- Ability to manage multiple priorities and meet deadlines effectively.
- Proficient in Microsoft Office applications, particularly Excel.
- Experience using CRM or customer management systems (e.g. Salesforce, SAP) is advantageous.
On offer for this Customer Account Manager role:
- Salary of £30-35,000 p/a.
- Office based role working Monday - Friday.
- 25 days annual leave plus bank holidays.
- Workplace pension scheme.
- Length of service awards recognising long-term commitment.
If you are customer focused with a passion for delivering excellent service, please apply!
Customer Account Manager in Royal Leamington Spa employer: ASC Connections Ltd
Contact Detail:
ASC Connections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer base and think about how you can contribute to their success. This will help you stand out as someone who’s genuinely interested in the role and ready to hit the ground running.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've identified challenges and implemented effective solutions in previous roles. This is key for a Customer Account Manager, so make sure you highlight your experience!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Customer Account Manager in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in managing customer relationships and any relevant logistics or manufacturing background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your skills align with our needs. Be sure to mention specific examples of how you've successfully managed accounts in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. Share instances where you've identified challenges and implemented effective solutions. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ASC Connections Ltd
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their logistics operations and any recent news or challenges they might be facing. This will help you demonstrate your knowledge and show that you're genuinely interested in how you can contribute to their success.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experience where you've successfully managed customer relationships. Highlight specific instances where you identified challenges and implemented solutions that improved customer satisfaction. This will illustrate your ability to build long-term partnerships.
✨Be Ready to Discuss Data Insights
Since analysing customer data is key in this role, come prepared to discuss how you've used data to drive decisions in previous positions. Bring examples of trends you've identified and how those insights led to successful outcomes for your customers.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you've faced logistical challenges and how you resolved them. Be ready to explain your thought process and the steps you took to minimise disruption. This will showcase your critical thinking skills and your proactive approach to problem-solving.
