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- Tasks: Deliver top-notch customer service and manage job coordination in a busy logistics team.
- Company: Established logistics business with a supportive team culture.
- Benefits: Permanent part-time role, 25 days annual leave, and training provided.
- Other info: Office-based role in Redditch, ideal for organised multitaskers.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
An opportunity has arisen for a Part-Time Customer Service Administrator to join a well-established logistics business based in the Redditch area. Working within a busy technical operations team, you will be responsible for delivering high levels of customer service while supporting the coordination and tracking of jobs from start to finish.
This role will suit someone highly organised and confident communicating with customers, subcontractors, and internal teams. You will play a key part in ensuring accurate data entry, clear communication, and smooth movement of goods, while keeping customers informed throughout the process.
As the Customer Service Administrator, you will be responsible for:
- Delivering excellent customer service and acting as a key point of contact
- Loading orders onto internal systems and maintaining data accuracy
- Updating and maintaining spreadsheets to support customer service activity
- Liaising with carriers, subcontractors, and internal departments
- Keeping customers informed of job progress and delivery updates
- Closing out job files by obtaining PODs, purchase orders, and required documentation
- Ensuring jobs are completed and checked prior to invoicing
- Handling invoice queries, customer complaints, and operational queries
- Maintaining accurate filing and system housekeeping
- Escalating issues appropriately to ensure timely resolution
Ideally, you will have experience in:
- Customer service and administrative roles
- Working in a fast-paced, detail-driven environment
- Managing multiple tasks and priorities effectively
- Using MS Office, including spreadsheets and databases
- Confident written and verbal communication
- Transport or logistics environments (advantageous, but not essential)
On offer for this Customer Service Administrator role:
- Permanent, part-time position (24 hours per week)
- Working Wednesday to Friday, 7am - 3:30pm
- 25 days' annual leave plus bank holidays (pro-rata)
- Supportive team environment with training provided
This is an office-based role, so candidates must be able to commute to the Redditch area. If you are customer-focused, highly organised, and enjoy taking ownership of your work, please apply.
Part Time Customer Service Administrator in Redditch employer: ASC Connections Ltd
Contact Detail:
ASC Connections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Administrator in Redditch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the logistics business you're applying to. Understanding their values and operations can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple tasks. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed data entry or kept track of multiple tasks in previous roles. This will demonstrate your ability to handle the responsibilities of the Customer Service Administrator position effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Part Time Customer Service Administrator in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any admin roles you've had, as this will show us you're a great fit for the Part-Time Customer Service Administrator position.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you the perfect candidate. Don’t forget to mention your organisational skills and ability to communicate effectively with customers and teams.
Show Off Your Tech Skills: Since the role involves using MS Office and maintaining data accuracy, make sure to mention your proficiency with spreadsheets and databases. If you have experience in logistics or transport, throw that in too – it could give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status. We can’t wait to hear from you!
How to prepare for a job interview at ASC Connections Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the logistics industry and think about how your skills can contribute to delivering excellent customer service.
✨Showcase Your Organisational Skills
Since this role requires high levels of organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy in data entry.
✨Communicate Clearly and Confidently
As a key point of contact, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to demonstrate your problem-solving skills during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.