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- Tasks: Manage customer accounts and build strong relationships while ensuring top-notch service delivery.
- Company: Join a successful logistics company with a focus on customer satisfaction.
- Benefits: Competitive salary, 25 days annual leave, workplace pension, and long-term commitment rewards.
- Why this job: Be the key contact for customers and drive their success in supply chain operations.
- Qualifications: 3+ years in customer account management, strong communication, and problem-solving skills.
- Other info: Dynamic office environment with opportunities for growth and development.
The predicted salary is between 30000 - 35000 £ per year.
Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a successful Logistics company. Working in a small team, you will be responsible for managing and developing customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction. Acting as the primary point of contact for assigned accounts, you will ensure customer's logistical needs are met and support the optimisation of their supply chain operations.
Working closely with internal stakeholders and customers, you will proactively identify challenges, propose effective solutions, and build long-term, profitable partnerships. This role plays a key part in both operational delivery and commercial performance, contributing to customer retention, growth, and sustainability objectives.
As the Customer Account Manager, you will be responsible for:
- Managing and developing relationships with assigned customer accounts, acting as the primary point of contact for contract management and service delivery.
- Conducting regular performance reviews to monitor service levels.
- Proactively identifying risks and issues, implementing effective solutions to minimise disruption to customer's supply chains.
- Collaborating with internal teams to ensure timely deliveries, asset availability, and overall contract success.
- Overseeing commercial activity within customer accounts, including pricing changes, contract renewals, and identifying opportunities for growth.
- Analysing customer data, trends, and forecasts to provide strategic insights and support informed decision-making.
- Actively identifying opportunities to expand the company's business within existing customer accounts.
Ideally you will have the following skills & experience:
- Minimum of 3 years' experience in customer account management, preferably within manufacturing or logistics.
- Strong communication and interpersonal skills with the ability to build long-term customer relationships.
- Excellent problem-solving and critical thinking capabilities.
- Ability to manage multiple priorities and meet deadlines effectively.
- Proficient in Microsoft Office applications, particularly Excel.
- Experience using CRM or customer management systems (e.g. Salesforce, SAP) is advantageous.
On offer for this Customer Account Manager role:
- Salary of £30-35,000 p/a.
- Office based role working Monday - Friday.
- 25 days annual leave plus bank holidays.
- Workplace pension scheme.
- Length of service awards recognising long-term commitment.
If you are customer focused with a passion for delivering excellent service, please Apply!
Customer Account Manager in Redditch employer: ASC Connections Ltd
Contact Detail:
ASC Connections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and manufacturing sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer account management approach and think of examples from your experience that showcase your skills in building relationships and solving problems.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Account Manager in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your experience in managing customer relationships and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer account management and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've identified challenges and implemented effective solutions. We’re looking for someone who can think on their feet and help us optimise our customers' supply chains.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at ASC Connections Ltd
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their logistics operations and challenges. This will help you demonstrate your knowledge and show how you can add value as a Customer Account Manager.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified risks and implemented solutions in previous roles. Be ready to discuss specific scenarios where your critical thinking made a difference in customer satisfaction or operational efficiency.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since strong communication is key in this role, consider doing mock interviews with a friend or using video calls to refine your delivery and ensure you come across as personable and professional.
✨Highlight Your Data Analysis Skills
Be prepared to discuss your experience with data analysis and how it has informed your decision-making. Mention any tools you've used, like Excel or CRM systems, and how you've leveraged data to drive customer success and identify growth opportunities.
