At a Glance
- Tasks: Deliver top-notch customer service and coordinate logistics operations.
- Company: Established logistics business in Redditch with a supportive team culture.
- Benefits: Part-time hours, 25 days annual leave, and training provided.
- Other info: Office-based role with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills.
The predicted salary is between 12 - 15 £ per hour.
An opportunity has arisen for a Part-Time Customer Service Administrator to join a well-established logistics business based in the Redditch area. Working within a busy technical operations team, you will be responsible for delivering high levels of customer service while supporting the coordination and tracking of jobs from start to finish. This role will suit someone highly organised and confident communicating with customers, subcontractors, and internal teams.
You will play a key part in ensuring accurate data entry, clear communication, and smooth movement of goods, while keeping customers informed throughout the process. As the Customer Service Administrator, you will be responsible for:
- Delivering excellent customer service and acting as a key point of contact
- Loading orders onto internal systems and maintaining data accuracy
- Updating and maintaining spreadsheets to support customer service activity
- Liaising with carriers, subcontractors, and internal departments
- Keeping customers informed of job progress and delivery updates
- Closing out job files by obtaining PODs, purchase orders, and required documentation
- Ensuring jobs are completed and checked prior to invoicing
- Handling invoice queries, customer complaints, and operational queries
- Maintaining accurate filing and system housekeeping
- Escalating issues appropriately to ensure timely resolution
Ideally, you will have experience in customer service and administrative roles, working in a fast-paced, detail-driven environment, managing multiple tasks and priorities effectively, and using MS Office, including spreadsheets and databases. Confident written and verbal communication is essential. Experience in transport or logistics environments is advantageous, but not essential.
On offer for this Customer Service Administrator role:
- Permanent, part-time position (24 hours per week)
- Working Wednesday to Friday, 7am - 3:30pm
- 25 days' annual leave plus bank holidays (pro-rata)
- Supportive team environment with training provided
This is an office-based role, so candidates must be able to commute to the Redditch area. If you are customer-focused, highly organised, and enjoy taking ownership of your work, please apply.
Part Time Customer Service Administrator employer: ASC Connections Ltd
Join a well-established logistics business in Redditch as a Part-Time Customer Service Administrator, where you will thrive in a supportive team environment that values your contributions. With 25 days of annual leave plus bank holidays and comprehensive training opportunities, this role offers a perfect balance of work and personal life while allowing you to develop your skills in a fast-paced setting. Embrace the chance to make a meaningful impact by delivering exceptional customer service and ensuring smooth operations within a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the logistics business. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple tasks. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple priorities in the past. Highlight your experience with data entry and using spreadsheets, as these are key parts of the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re proactive. And remember, apply through our website for the best chance!
We think you need these skills to ace Part Time Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and organisational skills. We want to see how you’ve handled similar roles in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you’ve delivered excellent customer service and managed multiple tasks effectively.
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your written application reflects your communication style. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ASC Connections Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like data entry, customer communication, and job tracking. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
Since the role requires someone highly organised, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy in a fast-paced environment.
✨Practice Your Communication Skills
As a Customer Service Administrator, clear communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your problem-solving abilities and how you handle complaints.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
