At a Glance
- Tasks: Provide remote technical support for cutting-edge industrial machinery and resolve technical issues.
- Company: Global leader in advanced industrial machinery with a focus on innovation.
- Benefits: Salary up to £40,000, comprehensive training, and excellent career progression.
- Other info: Fully remote role with a commitment to diversity and equal opportunity.
- Why this job: Join a dynamic team and make a real impact by helping customers with advanced technology.
- Qualifications: Experience with industrial machinery and strong fault-finding skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a global manufacturer of advanced industrial machinery, supplying market-leading equipment to customers across a wide range of manufacturing sectors.
Due to continued growth, they are looking to appoint a Technical Support Engineer to join their UK technical support team.
Working with cutting-edge automated machinery, you'll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same.
Technical Support Engineer
Responsibilities Provide remote technical support to customers and field service engineers.
Diagnose mechanical, electrical, CNC and software-related faults.
Support customers via telephone, email and remote diagnostic systems.
Analyse machine alarms and identify effective technical solutions.
Assist customers during machine installation, commissioning, operation and maintenance.
Manage technical support cases and maintain accurate service records.
Identify spare parts requirements and assist with service planning.
About You Ideally, as a Technical Support Engineer, you'll have experience working with industrial machinery, automation equipment, or CNC systems.
Experience as a technical support engineer, maintenance or field service engineering role.
Strong electrical and mechanical fault-finding ability.
Experience diagnosing industrial machinery or automated equipment. Knowledge of PLCs, CNC machinery or industrial control systems would be advantageous. The ability to prioritise multiple technical support cases. What's on Offer Salary up to £40,000Comprehensive training in specialist machinery and systems. Excellent career progression opportunities. Company benefits package.
If you're an engineer looking to move into a technical support environment where you can use your technical expertise to help customers and colleagues, we'd love to hear from you.
We are committed to equal opportunity and diversity.
IT Support Engineer {FULLY REMOTE} in Northampton employer: ASC Connections Ltd
As a leading automotive OEM based in the Midlands, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong commitment to professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our team members can thrive in the fast-paced world of software engineering. Join us to be part of a dynamic environment where your contributions directly impact cutting-edge vehicle technology and sustainability initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE} in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ASC Connections Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ASC Connections Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ASC Connections Ltd!
✨Direct Apply to ASC Connections Ltd
Let's not forget to apply directly through the ASC Connections Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer {FULLY REMOTE} in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ASC Connections Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ASC Connections Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ASC Connections Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
