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- Tasks: Provide 1st line IT support and manage Windows Server environments.
- Company: Join a well-established food company with deep Birmingham roots.
- Benefits: Enjoy competitive salary, pension, and free onsite parking.
- Why this job: Be part of a dynamic IT team and enhance your tech skills in a supportive environment.
- Qualifications: Experience in 1st line support and familiarity with Windows 10/11 required.
- Other info: Core hours are Monday to Friday, 8.00-17.00.
The predicted salary is between 28800 - 43200 £ per year.
A Birmingham based food company is looking to recruit an IT Support Technician to work at their headquarters. You will be working for an established, successful business that has had roots in Birmingham for decades. The IT Support Technician will be responsible for the availability and performance of the groups IT systems, covering servers, switches and telecoms. You will also be tasked with problem resolution and proactive maintenance of infrastructure equipment. Responsibilities will include: 1st Line Support Working within the IT team, responding to incident and problem tickets on helpdesk software. Managing and maintaining the Windows Server and Active Directory environments. Managing virtualisation technologies like Hyper-V and VMWare. Network management. Supporting users on desktop applications. Liaising with 3rd party companies or contractors to resolve issues where required. Training staff on IT systems. As IT Support Technician you will require the following skills: Previous experience of 1st line support. Ability to support Windows 10/11 and Windows Server 2008 R2 and above. Experience of VMWare. Strong Excel skills for data analytics. NAV experience would be advantageous. The IT Support Technician will pay a competitive salary, plus pension and free onsite parking. Core hours will be 8.00-17.00 Monday to Friday, howe…
IT Support Technician employer: ASC Connections Ltd
Contact Detail:
ASC Connections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with the specific IT systems and software mentioned in the job description, such as Windows Server, Active Directory, and VMWare. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your problem-solving skills and be prepared to discuss how you've resolved technical issues in the past. Employers love to hear about real-life examples that demonstrate your ability to troubleshoot effectively.
✨Tip Number 3
Since you'll be working closely with users, practice your communication skills. Being able to explain technical concepts in a simple way is crucial for an IT Support Technician, so think of ways to showcase this during your interactions.
✨Tip Number 4
Network with professionals in the industry, especially those who work in similar roles. Attend local tech meetups or online forums to gain insights and potentially get referrals that could help you land the job.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and your familiarity with Windows Server and Active Directory. Include specific examples of how you've managed IT systems and resolved issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant skills, such as your experience with VMWare and strong Excel skills, and explain how they make you a great fit for the position.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Describe situations where you successfully resolved IT issues or improved system performance.
Highlight Team Collaboration: Since the role involves working within an IT team, emphasize your ability to collaborate effectively with others. Mention any experience you have in training staff or liaising with third-party companies.
How to prepare for a job interview at ASC Connections Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and virtualization technologies like Hyper-V and VMWare. Highlight specific examples where you've successfully resolved issues or improved system performance.
✨Demonstrate Problem-Solving Abilities
Since the role involves responding to incident and problem tickets, be ready to share your approach to troubleshooting. Discuss a challenging technical issue you faced and how you resolved it, emphasizing your analytical skills.
✨Communicate Clearly
As you'll be training staff and liaising with third-party companies, effective communication is key. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to work collaboratively within a team.
✨Prepare Questions
Show your interest in the company and the role by preparing thoughtful questions. Ask about the IT team's structure, the types of projects you'll be working on, or how they measure success in the IT Support Technician role.
