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For Companies At a Glance
- Tasks: Lead operations and drive digital transformation in a global tech company.
- Company: Global leader in technology-enabled professional services with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Shape the future of service delivery with cutting-edge technology and strategic leadership.
- Qualifications: Proven senior leadership experience and a track record in digital transformation.
- Other info: Join a dynamic team and make a real impact in a fast-paced environment.
The predicted salary is between 72000 - 108000 £ per year.
Location: Northamptonshire (Hybrid)
Role Type: Permanent, Senior Leadership
Sector: Technology-Enabled Professional Services / HR Tech
The Opportunity
Our client is a global, industry leader, partnering with thousands of organisations to drive intelligent, data-led decision-making. Following a period of sustained growth, they are seeking a strategic Head of Operations to modernise their service delivery engine and lead their operational strategy into its next phase of evolution. This is a pivotal role for a leader who excels at the intersection of people leadership and digital adoption. You will be responsible for transforming operational workflows, leveraging automation to ensure the business can scale efficiently without compromising the quality of service.
The Role
- Operational Optimisation: Lead the 'Operational Health Score,' driving improvements in Turn Around Times (TAT) and process efficiency through data-driven insights.
- Digital Transformation: Act as the bridge between operations and technology, identifying opportunities for RPA and AI implementation to unlock smarter, more scalable ways of working.
- Strategic Resource Planning: Align operational capacity with commercial demand, managing resource planning and budget drivers to optimise margins and performance.
- Cultural Architecture: Foster a high-performance environment built on empowerment, digital literacy, and a shared sense of purpose.
- Senior Stakeholder Management: Work closely with the C-suite and cross-functional departments to ensure operational goals are perfectly aligned with the long-term business strategy.
The Ideal Candidate
- Proven Senior Leadership: Extensive experience leading multi-functional teams within a service-oriented or complex professional services environment.
- Change Management: A track record of successfully leading digital transformation or automation initiatives (knowledge of RPA/AI tools is highly advantageous).
- Commercial Acumen: Ability to interpret complex data to make informed decisions that balance operational quality with profitability.
- Industry Background: Experience in HR Tech, Compliance, Background Screening, or a similarly regulated environment is preferred but not essential.
- Collaborative Approach: A natural partner who can influence senior stakeholders and foster collaboration between operations, technology, and customer-facing teams.
Why Apply?
This is a rare chance to take full ownership of a global operation during a period of significant technological investment. You will have the autonomy to shape the operational roadmap and the support to implement cutting-edge tools that redefine service delivery.
To apply, please submit your CV for a confidential discussion.
Head of Operations (Service Delivery & Automation) employer: ASC Connections Ltd
Contact Detail:
ASC Connections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Service Delivery & Automation)
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. We want you to show up not just as a candidate, but as someone who understands their mission and can contribute to their operational strategy.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with their needs, especially around digital transformation and operational optimisation. We believe confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can set you apart and keep you fresh in their minds. We recommend mentioning something specific from your conversation to show genuine interest.
We think you need these skills to ace Head of Operations (Service Delivery & Automation)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations. Highlight your experience in service delivery and digital transformation, and don’t forget to sprinkle in some examples of how you've led teams through change.
Showcase Your Leadership Skills: We want to see how you’ve successfully managed multi-functional teams. Share specific instances where your leadership made a difference, especially in fast-paced or regulated environments.
Emphasise Your Digital Savvy: Since this role is all about leveraging technology, make sure to mention any experience you have with RPA, AI, or other automation tools. We’re keen to know how you’ve used these to improve operational workflows.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at ASC Connections Ltd
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operational strategies and recent projects. Familiarise yourself with their service delivery models and any digital transformation initiatives they've undertaken. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Change Management Skills
Prepare specific examples of how you've successfully led digital transformation or automation initiatives in the past. Highlight your knowledge of RPA and AI tools, and be ready to discuss how these can be applied to improve operational workflows in the new role.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've used data-driven insights to make informed decisions that balance quality and profitability. Think of examples where you've optimised performance or resource planning, as this will resonate well with the strategic nature of the role.
✨Engage with Senior Stakeholders
Since the role involves working closely with C-suite executives, prepare to discuss your approach to stakeholder management. Share experiences where you've influenced senior leaders or fostered collaboration across departments, showcasing your ability to align operational goals with broader business strategies.
