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- Tasks: Manage customer accounts and develop strong relationships while ensuring top-notch service delivery.
- Company: Join a successful logistics company in a collaborative team environment.
- Benefits: Competitive salary, 25 days leave, pension scheme, and recognition awards.
- Why this job: Be the key contact for customers and drive their success while growing your career.
- Qualifications: 3 years in account management, strong communication skills, and problem-solving abilities.
- Other info: Dynamic role with opportunities for growth and a focus on customer satisfaction.
The predicted salary is between 30000 - 35000 £ per year.
Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a successful logistics company. Working in a small team, you will be responsible for managing and developing customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction. Acting as the primary point of contact for assigned accounts, you will ensure customers' logistical needs are met and support the optimisation of their supply chain operations.
Working closely with internal stakeholders and customers, you will proactively identify challenges, propose effective solutions, and build long-term, profitable partnerships. This role plays a key part in both operational delivery and commercial performance, contributing to customer retention, growth, and sustainability objectives.
As the Customer Account Manager, you will be responsible for:
- Managing and developing relationships with assigned customer accounts, acting as the primary point of contact for contract management and service delivery.
- Conducting regular performance reviews to monitor service levels.
- Proactively identifying risks and issues, implementing effective solutions to minimise disruption to customers' supply chains.
- Collaborating with internal teams to ensure timely deliveries, asset availability, and overall contract success.
- Overseeing commercial activity within customer accounts, including pricing changes, contract renewals, and identifying opportunities for growth.
- Analysing customer data, trends, and forecasts to provide strategic insights and support informed decision-making.
- Actively identifying opportunities to expand the company's business within existing customer accounts.
Ideally you will have the following skills & experience:
- Minimum of 3 years' experience in customer account management, preferably within manufacturing or logistics.
- Strong communication and interpersonal skills with the ability to build long-term customer relationships.
- Excellent problem-solving and critical thinking capabilities.
- Ability to manage multiple priorities and meet deadlines effectively.
- Proficient in Microsoft Office applications, particularly Excel.
- Experience using CRM or customer management systems (e.g. Salesforce, SAP) is advantageous.
On offer for this Customer Account Manager role:
- Salary of £30-35,000 p/a.
- Office based role working Monday - Friday.
- 25 days annual leave plus bank holidays.
- Workplace pension scheme.
- Length of service awards recognising long-term commitment.
If you are customer focused with a passion for delivering excellent service, please Apply!
Customer Account Manager employer: ASC Connections Ltd
Contact Detail:
ASC Connections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer account management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their logistics operations and think about how you can contribute to their customer satisfaction goals. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your ability to proactively identify risks and implement effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in managing customer relationships and any relevant logistics or manufacturing background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and problem-solving skills. Tell us why you're excited about this opportunity and how you can contribute to our success.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any CRM systems you've used. We love seeing candidates who can hit the ground running, so make sure we know about your technical skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ASC Connections Ltd
✨Know Your Customer
Before the interview, research the logistics company and its customer base. Understand their services, challenges, and how they position themselves in the market. This will help you tailor your responses and show that you're genuinely interested in their operations.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experience where you've successfully managed customer relationships. Highlight specific instances where you identified challenges and implemented solutions that improved customer satisfaction. This will demonstrate your ability to build long-term partnerships.
✨Be Ready with Data Insights
Since the role involves analysing customer data and trends, come prepared with insights or examples of how you've used data to drive decisions in previous roles. This could include how you’ve optimised supply chains or improved service delivery based on data analysis.
✨Practice Problem-Solving Scenarios
Anticipate questions about handling difficult situations or conflicts with customers. Think through a few scenarios where you successfully resolved issues and be ready to discuss your thought process and the outcomes. This will showcase your critical thinking and problem-solving skills.
