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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and drive operational excellence.
- Company: Fast-growing tech company with a global client base.
- Benefits: Competitive salary up to £80K plus extensive benefits.
- Why this job: Shape the future of service delivery and make a real impact.
- Qualifications: Proven senior leadership experience in a fast-paced environment.
- Other info: Join a culture of innovation, collaboration, and continuous improvement.
The predicted salary is between 57600 - 84000 £ per year.
We are looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you will shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems.
The Head of Service Delivery will:
- Lead and inspire a team of managers and service professionals to deliver outstanding results.
- Drive operational excellence through process optimisation, capacity planning, and workflow improvements.
- Champion digital transformation and automation initiatives to enable growth without increasing headcount.
- Collaborate across departments to align operational goals with business strategy.
- Foster a culture of empowerment, engagement, and continuous improvement.
The Head of Service Delivery will ideally have:
- Proven experience in senior operational leadership within a fast-paced or service-oriented environment.
- Experience delivering SaaS (Software as a Service) based solutions.
- Strong people leadership skills with a track record of building and developing high-performing teams.
- Expertise in process improvement and operational optimisation.
- Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus).
- Commercial acumen and the ability to make data-driven decisions.
Why Join Them?
You will play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. If you thrive on leading change and delivering measurable impact, we would love to hear from you.
Head of Service Delivery in Cranfield employer: ASC Connections Ltd
Contact Detail:
ASC Connections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery in Cranfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Service Delivery role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery model and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams to success, optimised processes, or implemented tech solutions. This is your chance to demonstrate that you can drive operational excellence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Service Delivery in Cranfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service Delivery. Highlight your experience in operational leadership and any SaaS solutions you've delivered. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how you can drive operational excellence. Be sure to mention any relevant achievements that showcase your leadership skills.
Showcase Your People Skills: As a senior leader, your ability to inspire and develop teams is crucial. In your application, share examples of how you've built high-performing teams and fostered a culture of continuous improvement. We love to see collaboration in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at ASC Connections Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery, especially in a tech-driven environment. Brush up on SaaS solutions and be ready to discuss how you've optimised processes in your previous roles.
✨Showcase Leadership Skills
Prepare examples that highlight your experience in leading teams and driving operational excellence. Think about specific instances where you inspired your team or implemented successful changes.
✨Emphasise Collaboration
Since this role involves working across departments, be ready to talk about how you've successfully collaborated with other teams in the past. Share stories that demonstrate your ability to align operational goals with broader business strategies.
✨Be Data-Driven
Familiarise yourself with key metrics and data analysis techniques relevant to service delivery. Be prepared to discuss how you've used data to make informed decisions and drive improvements in your previous positions.
