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- Tasks: Lead a team to deliver top-notch merchant solutions and enhance client experiences.
- Company: Join ASB, a leader in Global Transaction Banking with a focus on teamwork.
- Benefits: Enjoy career growth, professional development, and a supportive work environment.
- Why this job: Make a real impact by guiding a dynamic team and improving customer service.
- Qualifications: Experience in leading teams, strong communication skills, and a customer-focused mindset.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
ASB Corporate Banking is part of ASB's high performing Global Transaction Banking team in Corporate Banking. We are looking for a dedicated Merchant Associates Team Manager to lead a team of Merchant Associates and help deliver value-add merchant solutions. The role is a 12-month fixed-term contract based at Level 1 Wairau Park (North Shore).
Te Tūranga | The role
- Provide expert guidance, resources and support for your team to deliver merchant solutions.
- Support day-to-day operations, including problem solving, project delivery and Merchant activity oversight.
- Co-coach and mentor staff to deliver outstanding customer service and create positive client experiences.
- Work closely with external partners to support new and existing clients, addressing technical and operational needs for seamless service delivery.
- Guide merchants to meet compliance obligations while ensuring adherence to bank policies and procedures.
- Maintain in-office presence to manage the team and strengthen relationships; flexibility is available in line with ASB policy.
Ō pūkenga | About you
- Has proven experience leading operational, sales or service teams.
- Demonstrates strong interpersonal and communication skills (written and oral).
- Is detail-oriented, proactive and able to prioritise tasks to meet deadlines.
- Has excellent problem-solving abilities.
- Is proficient in Word, Outlook and Excel.
- Is committed to delivering high-quality customer service and can work autonomously.
- Has experience in sales onboarding and related processes, and can build lasting customer relationships in a service environment.
- Can quickly learn complex issues with minimal support and bring a positive, customer-focused attitude.
Te mahi ki ASB | Working for ASB
ASB places great importance on its people, offering development and career opportunities for growth and professional advancement.
Me pēhea te tono | How to apply
If this role sounds like the one for you then please click “apply”; we would love to hear from you!
Merchant Associates Team Manager (12-Month Fixed Term Contract) employer: ASB Bank
Contact Detail:
ASB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Associates Team Manager (12-Month Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and finance sector. You never know who might have a lead on the perfect role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ASB and its values. Show us that you understand what we do and how you can contribute to our team. Tailor your answers to reflect our commitment to high-quality customer service.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Merchant Associates Team Manager (12-Month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Merchant Associates Team Manager role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. We love seeing genuine enthusiasm for the position.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and deliver solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at ASB!
How to prepare for a job interview at ASB Bank
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a successful team. Think about how you can lead and support your team of Merchant Associates effectively. Be ready to share examples of how you've previously guided teams to deliver outstanding customer service.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of challenges you've faced in previous roles and how you resolved them. This is crucial for demonstrating your ability to handle day-to-day operations and project delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Communication Skills
Since strong interpersonal skills are key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've built lasting relationships with clients and external partners, as well as how you’ve co-coached team members in the past.
✨Familiarise Yourself with Compliance and Policies
Research ASB's compliance obligations and bank policies relevant to merchant solutions. Being knowledgeable about these areas will show your commitment to adhering to procedures and ensuring seamless service delivery, which is vital for the role.
