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- Tasks: Lead a team to deliver top-notch merchant solutions and enhance client experiences.
- Company: Join ASB, a leader in Global Transaction Banking with a focus on teamwork.
- Benefits: Enjoy career growth, professional development, and a supportive work environment.
- Why this job: Make a real impact by guiding a dynamic team and working with clients.
- Qualifications: Experience in leading teams, strong communication skills, and a customer-focused mindset.
- Other info: Flexible work options available, fostering a positive workplace culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ASB Corporate Banking is part of ASB's high performing Global Transaction Banking team in Corporate Banking. We are looking for a dedicated Merchant Associates Team Manager to lead a team of Merchant Associates and help deliver valueâadd merchant solutions. The role is a 12âmonth fixedâterm contract based at Level 1 Wairau Park (North Shore).
Te TĹŤranga | The role
- Provide expert guidance, resources and support for your team to deliver merchant solutions.
- Support dayâtoâday operations, including problem solving, project delivery and Merchant activity oversight.
- Coâcoach and mentor staff to deliver outstanding customer service and create positive client experiences.
- Work closely with external partners to support new and existing clients, addressing technical and operational needs for seamless service delivery.
- Guide merchants to meet compliance obligations while ensuring adherence to bank policies and procedures.
- Maintain inâoffice presence to manage the team and strengthen relationships; flexibility is available in line with ASB policy.
Ĺ pĹŤkenga | About you
- Has proven experience leading operational, sales or service teams.
- Demonstrates strong interpersonal and communication skills (written and oral).
- Is detailâoriented, proactive and able to prioritise tasks to meet deadlines.
- Has excellent problemâsolving abilities.
- Is proficient in Word, Outlook and Excel.
- Is committed to delivering highâquality customer service and can work autonomously.
- Has experience in sales onboarding and related processes, and can build lasting customer relationships in a service environment.
- Can quickly learn complex issues with minimal support and bring a positive, customerâfocused attitude.
Te mahi ki ASB | Working for ASB
ASB places great importance on its people, offering development and career opportunities for growth and professional advancement.
Me pÄhea te tono | How to apply
If this role sounds like the one for you then please click "apply"; we would love to hear from you!
Merchant Associates Team Manager (12-Month Fixed Term Contract) in Hyde Park employer: ASB Bank
Contact Detail:
ASB Bank Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Merchant Associates Team Manager (12-Month Fixed Term Contract) in Hyde Park
â¨Tip Number 1
Network like a pro! Reach out to your connections in the banking and finance sector. You never know who might have a lead on the perfect role or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching ASB and its values. Show us that you understand what we do and how you can contribute to our team. Tailor your answers to reflect our commitment to high-quality customer service.
â¨Tip Number 3
Practice your problem-solving skills! Be ready to discuss real-life scenarios where you've successfully navigated challenges. We love candidates who can think on their feet and provide solutions.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows us youâre genuinely interested in joining our team.
We think you need these skills to ace Merchant Associates Team Manager (12-Month Fixed Term Contract) in Hyde Park
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Merchant Associates Team Manager role. Highlight your leadership experience and any relevant achievements in operational or service teams.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, solved problems, and delivered outstanding customer service.
Showcase Your Communication Skills: Since strong communication is key for this position, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the easiest way for us to receive your application and ensures youâre considered for the role without any hiccups.
How to prepare for a job interview at ASB Bank
â¨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a successful team. Research how effective teams operate and think about how you can lead a team of Merchant Associates. Be ready to share examples of your leadership style and how you've supported your team in the past.
â¨Showcase Your Problem-Solving Skills
Since the role involves problem-solving and oversight, prepare specific examples of challenges you've faced in previous roles. Think about how you approached these issues and what solutions you implemented. This will demonstrate your ability to handle day-to-day operations effectively.
â¨Highlight Customer Service Excellence
ASB values high-quality customer service, so be prepared to discuss your experience in this area. Share stories that illustrate your commitment to creating positive client experiences and how you've built lasting relationships with customers in a service environment.
â¨Familiarise Yourself with Compliance and Policies
Understanding compliance obligations is crucial for this role. Brush up on relevant banking policies and procedures before your interview. Being able to discuss how you ensure adherence to these guidelines will show that you're detail-oriented and proactive.
