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- Tasks: Help customers with banking queries and educate them on digital solutions.
- Company: Join ASB, a leading bank focused on innovative customer experiences.
- Benefits: Enjoy competitive salary, exclusive banking perks, and health insurance.
- Why this job: Be part of a supportive team and grow your career in a dynamic environment.
- Qualifications: Looking for fast learners who are passionate about customer service.
- Other info: Applications will be reviewed in January 2025.
The predicted salary is between 28800 - 48000 £ per year.
Here at ASB, the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised, and convenient solutions for our customers.
We have an awesome opportunity for a Customer Specialist star to join the friendly team at our Warkworth Advice Centre. As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings, and you will help support and educate our customers on the various banking solutions and options available to them.
This is a full-time position working 40 hours a week, Monday to Friday. We are looking for people who can build relationships, learn fast, and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.
What's in it for you:
- This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations.
- ASB offers a fun and supportive team with awesome benefits.
- Join a diverse and inclusive environment where we are united as one team, working together to accelerate progress for all New Zealanders.
- You will also have access to a competitive market salary.
- A broad range of exclusive Staff Banking Benefits.
- Health, Life, and Income Protection Insurance.
- Joining a dynamic and diverse team.
For additional information please see the attached Position Description, and to register your interest in this position please apply online.
Please note that all applications received for this role will be reviewed in January 2025.
Customer Specialist - Warkworth employer: ASB Bank
Contact Detail:
ASB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Specialist - Warkworth
✨Tip Number 1
Familiarise yourself with ASB's digital banking solutions. Understanding the products and services offered will not only help you answer customer queries effectively but also demonstrate your commitment to providing excellent service during your interactions.
✨Tip Number 2
Practice your communication skills, especially in explaining complex banking concepts in simple terms. This will be crucial when educating customers about self-service options and ensuring they feel confident using them.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples of how you've successfully engaged with customers in the past. Highlighting your interpersonal skills can set you apart as a candidate who truly values customer experience.
✨Tip Number 4
Research ASB's company culture and values. Being able to align your personal values with those of ASB will not only help you in interviews but also show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Specialist - Warkworth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to build relationships. Mention specific examples of how you've provided memorable customer experiences in the past.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer interaction or banking knowledge. Use bullet points to clearly outline your achievements and the skills you developed in those positions.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at ASB Bank
✨Understand the Customer-Centric Approach
Make sure you grasp the importance of putting the customer at the heart of everything. Be prepared to discuss how you can contribute to creating memorable customer experiences and how you would handle various banking queries.
✨Showcase Your Relationship-Building Skills
During the interview, highlight your ability to build relationships quickly. Share examples from your past experiences where you successfully connected with customers or colleagues, demonstrating your interpersonal skills.
✨Familiarise Yourself with Digital Banking Solutions
Since the role involves educating customers on digital and self-service channels, it’s crucial to be well-versed in these offerings. Research ASB's online services and be ready to discuss how you would help customers navigate them.
✨Demonstrate Your Adaptability and Quick Learning
ASB is looking for individuals who can learn fast and respond quickly. Prepare to share instances where you adapted to new information or processes swiftly, showcasing your ability to thrive in a dynamic environment.
