At a Glance
- Tasks: Assist customers with banking queries and educate them on digital solutions.
- Company: Join ASB, a leading bank focused on customer experience and innovation.
- Benefits: Enjoy competitive salary, exclusive banking perks, and strong career development.
- Other info: Dynamic, diverse environment with opportunities for career progression.
- Why this job: Be part of a transformative team making banking easier for everyone.
- Qualifications: Passion for customer service and ability to learn quickly.
The predicted salary is between 30000 - 40000 £ per year.
Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.
We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based in Wairau Park. As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings, and you will help support and educate our customers on the various banking solutions and options available to them. This is a full-time role working 40 hours a week, Monday to Friday. You will be busy serving customers each day via a number of channels, while also maintaining the branch operations.
We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.
This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits. Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.
You will also have access to:
- A competitive market salary
- A broad range of exclusive Staff Banking Benefits
- Life and Income Protection Insurance
- Strong professional development opportunities
- Joining a dynamic and diverse team
For additional information please see the attached Position Description, and to register your interest in this position please apply online. Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
Customer Specialist - Wairau Park employer: ASB Bank
ASB is an exceptional employer that places the customer at the heart of its operations, fostering a dynamic and inclusive work culture in Wairau Park. Employees benefit from competitive salaries, exclusive banking perks, and robust professional development opportunities, all while being part of a supportive team dedicated to delivering innovative solutions. This role not only offers meaningful engagement with customers but also paves the way for career progression across various teams and locations within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Specialist - Wairau Park
✨Tip Number 1
Get to know the company! Research ASB and its values, especially how they focus on customer experience. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Specialist, you'll be interacting with customers daily. Role-play common banking scenarios with friends or family to build your confidence and ensure you can provide clear, helpful information.
✨Tip Number 3
Network like a pro! Connect with current ASB employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the ASB team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Specialist - Wairau Park
Some tips for your application 🫡
Show Your Customer Passion:Make sure to highlight your love for customer service in your application. We want to see how you can create memorable experiences for our customers, so share any relevant stories or examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Specialist role. We appreciate when candidates show they’ve done their homework on us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We’re looking for straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at ASB Bank
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Understand the key principles of providing excellent service, especially in a banking context. Be ready to share examples of how you've handled customer queries or complaints in the past.
✨Familiarise Yourself with ASB's Offerings
Take some time to research ASB's products and services, particularly their online offerings. Being able to discuss these during your interview will show your enthusiasm for the role and your commitment to helping customers navigate their options.
✨Practice Your Relationship-Building Skills
Since building relationships is crucial for this role, think of ways you can demonstrate your ability to connect with customers. Prepare scenarios where you successfully built rapport or tailored solutions to meet specific needs.
✨Show Your Passion for Learning
ASB values quick learners who can adapt to new information. Be prepared to discuss how you approach learning new systems or processes. Share any experiences where you had to learn something quickly and how you applied that knowledge effectively.
