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- Tasks: Assist customers with banking queries and educate them on digital solutions.
- Company: Join ASB, a leading bank focused on customer experience and innovation.
- Benefits: Enjoy competitive salary, exclusive banking perks, and health insurance.
- Why this job: Be part of a transformative team and make a real difference for customers.
- Qualifications: Passion for customer service and ability to learn quickly.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.
We have an awesome opportunity for 2x Customer Specialist stars to join the friendly team either at our Chartwell, Cambridge or Matamata based Advice Centres. As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.
This is a full-time position working 40 hours a week, over a flexible working roster, Monday to Saturday. Primary location of the position to be determined based on the successful candidate.
We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.
What’s in it for you:
- This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations.
- ASB offer a fun and supportive team with awesome benefits.
- Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.
- You will also have access to a competitive market salary.
- A broad range of exclusive Staff Banking Benefits.
- Health, Life and Income Protection Insurance.
- Joining a dynamic and diverse team.
For additional information please see the attached Position Description, and to register your interest in this position please apply online. Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
To serve a diverse community, we need a diverse organisation. We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.
Customer Specialist - Chartwell, Cambridge & Matamata employer: ASB Bank
Contact Detail:
ASB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Specialist - Chartwell, Cambridge & Matamata
✨Tip Number 1
Get to know the company! Research ASB and its values, especially how they prioritise customer experience. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Specialist, you'll be dealing with various banking queries. Role-play common scenarios with friends or family to build your confidence and ensure you can provide clear, helpful answers.
✨Tip Number 3
Network like a pro! Connect with current ASB employees on LinkedIn or attend local events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the ASB team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Specialist - Chartwell, Cambridge & Matamata
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Specialist role. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Your Passion: In your application, let us know why you're excited about working with ASB and how you can contribute to our mission of providing memorable customer experiences. A bit of enthusiasm goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through without getting lost in complicated wording.
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ASB Bank
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Understand the key principles of providing excellent service, especially in a banking context. Be ready to share examples of how you've handled customer queries or complaints in the past.
✨Familiarise Yourself with ASB's Offerings
Take some time to research ASB's products and services, particularly their digital and self-service options. Being knowledgeable about what they offer will not only impress your interviewers but also help you tailor your responses to show how you can educate customers effectively.
✨Showcase Your Relationship-Building Skills
Since building relationships is key for this role, think of specific instances where you've successfully connected with customers or colleagues. Prepare to discuss how you approach relationship-building and why it matters in a customer-centric environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice answering questions like, 'How would you handle a frustrated customer?' or 'What steps would you take to educate a customer on using online banking?' This will help you demonstrate your quick thinking and adaptability.
