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- Tasks: Guide strategic customers to maximise their use of our collaboration platform.
- Company: Leading collaboration platform in London with a focus on customer success.
- Benefits: Competitive compensation and a flexible office-centric hybrid schedule.
- Why this job: Make a real impact by helping customers drive organisational adoption.
- Qualifications: Over 5 years of experience in customer success and strong stakeholder management skills.
- Other info: Join a dynamic team dedicated to customer-centric solutions.
The predicted salary is between 36000 - 60000 £ per year.
A leading collaboration platform in London is seeking a Strategic Customer Success Manager. You will guide strategic customers to maximize their use of the platform, ensuring they receive business value and drive organizational adoption.
The ideal candidate has over 5 years of experience in customer success, strong stakeholder management skills, and a customer-centric approach.
This role offers competitive compensation and an office-centric hybrid schedule.
Strategic CSM, Named Accounts (Enterprise) | London Hybrid employer: Asana
Contact Detail:
Asana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM, Named Accounts (Enterprise) | London Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Strategic Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its platform inside out. Think about how you can help their strategic customers maximise value and be ready to share your ideas during the interview.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your 5+ years in customer success and your stakeholder management skills. Use specific examples to demonstrate your customer-centric approach.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Strategic CSM, Named Accounts (Enterprise) | London Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your customer success experience and any relevant achievements to show us you’re the right fit for the Strategic CSM role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our strategic customers maximise their use of our platform. Keep it engaging and personal!
Showcase Your Stakeholder Management Skills: In your application, don’t forget to mention specific examples of how you've successfully managed stakeholders in the past. We want to see how you’ve built relationships and driven value for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Asana
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the collaboration platform. Understand its features, benefits, and how it can drive business value for customers. This knowledge will help you demonstrate your expertise and show that you’re genuinely interested in the role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you successfully managed customer relationships and drove adoption. Highlight any metrics or outcomes that showcase your impact. This will help the interviewers see how your experience aligns with their needs.
✨Demonstrate Stakeholder Management Skills
Think of scenarios where you’ve effectively managed multiple stakeholders. Be ready to discuss how you navigated challenges and built strong relationships. This is crucial for a Strategic Customer Success Manager, so make sure to emphasise your ability to engage and influence key players.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and how they measure success. This not only shows your interest but also gives you valuable insights into their expectations and culture. It’s a great way to demonstrate your customer-centric mindset.
