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- Tasks: Guide strategic customers to maximise their use of our collaboration platform.
- Company: Leading collaboration platform based in London with a focus on customer success.
- Benefits: Competitive compensation and a flexible hybrid work schedule.
- Why this job: Make a real impact by helping customers drive organisational adoption and business value.
- Qualifications: 5+ years in customer success with strong stakeholder management skills.
- Other info: Join a dynamic team in a thriving office environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading collaboration platform in London is seeking a Strategic Customer Success Manager. You will guide strategic customers to maximize their use of the platform, ensuring they receive business value and drive organizational adoption.
The ideal candidate has over 5 years of experience in customer success, strong stakeholder management skills, and a customer-centric approach.
This role offers competitive compensation and an office-centric hybrid schedule.
Strategic CSM, Named Accounts (Enterprise) | London Hybrid employer: Asana
Contact Detail:
Asana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM, Named Accounts (Enterprise) | London Hybrid
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice your storytelling skills! We need to be ready to share specific examples of how we've driven customer success in the past. Make it relatable and impactful.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and shows our enthusiasm for the role. Let’s make it count!
We think you need these skills to ace Strategic CSM, Named Accounts (Enterprise) | London Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer success experience and any relevant achievements that show how you've driven value for previous clients.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Strategic CSM role. Share specific examples of how you've successfully managed stakeholders and enhanced customer satisfaction in past roles.
Showcase Your Customer-Centric Approach: In both your CV and cover letter, emphasise your customer-centric mindset. We want to see how you've put customers first and helped them achieve their goals using your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Asana
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the collaboration platform. Understand its features, benefits, and how it can drive business value for customers. This knowledge will help you demonstrate your expertise and show that you’re genuinely interested in the role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you successfully managed customer relationships and drove adoption. Highlight your strategies for stakeholder management and how you’ve ensured customers received maximum value. This will illustrate your fit for the Strategic CSM position.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to customer success and how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
✨Emphasise Your Customer-Centric Approach
Be ready to discuss how you prioritise customer needs and foster strong relationships. Share examples of how you’ve gone above and beyond to ensure customer satisfaction and success. This is crucial for a role focused on guiding strategic customers.
