At a Glance
- Tasks: Lead critical deployments of Asana for enterprise customers and ensure successful adoption.
- Company: Join a dynamic team at Asana, focused on customer experience and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team that values customer insights and continuous improvement.
- Why this job: Make a real impact by helping businesses transform their collaboration with Asana.
- Qualifications: 5+ years in customer-facing roles with complex project experience.
The predicted salary is between 36000 - 60000 € per year.
We’re looking for a detail-oriented, cross‑functional senior implementation manager who can help Asana lead its largest and most critical deployments of Asana to our enterprise customers. You will be part of our Professional Services team, which is part of the Customer Experience organization. You will be committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be part of a team that strives to help customers across countries, industries, and functions get off on the right foot and continue to get the most value out of the tool over time.
You will be a senior implementation manager focused on supporting our rapidly growing enterprise and strategic customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross‑functionally. You will be a valuable liaison to the product team, providing real‑time customer product feedback and helping to align and connect our product roadmap to our customers’ visions and goals. To the broader business team and all of Asana, you will be able to share a unique customer‑centric perspective and enable the wider customer success organization to apply change management principles to your everyday interactions with customers.
This role is based in our London or Dublin office with an office‑centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you’re interviewing for this role, your Talent Acquisition Partner will share more about the in‑office requirements.
What you’ll achieve
- Deeply understand Asana the product as well as each customer’s business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process.
- Develop a creative, tailored engagement scope for each customer based upon their complex processes, needs, and jointly set goals to ensure a successful change; develop tailored, customized content to accompany engagement, as needed.
- Act as a senior program leader on our most critical and large deployments, coordinating workstreams, and managing dependencies, scope, and risks, as well as coordinating resources to ensure a seamless enterprise‑grade customer experience.
- Facilitate the change management process and associated engagement activities, such as customer training, executive reviews, and regular progress meetings to ensure engagement success and customer adoption.
- Analyze the strengths and opportunities of our professional services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers.
- Partner with internal relationship stakeholders to deliver a cohesive customer experience from pre‑sales of the engagement all the way through to transition touchpoints and beyond.
- Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross‑functional Asana stakeholders.
About you
- 5+ years experience in customer‑facing consulting roles, ideally with experience in customer‑facing engagements in a consulting firm.
- Complex project experience. You understand what it takes to help customers be successful at scale, taking into account their unique challenges.
Senior Implementation Manager London employer: Asana
Asana is an exceptional employer that fosters a collaborative and innovative work culture, particularly in our London office where the Senior Implementation Manager will thrive. With a strong commitment to employee growth, we offer tailored development opportunities and a hybrid work model that promotes work-life balance. Join us to be part of a dynamic team dedicated to empowering enterprise customers while enjoying the unique advantages of working in a vibrant city known for its diverse professional landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Implementation Manager London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Implementation Manager role.
✨Tip Number 2
Prepare for those interviews by researching Asana inside out. Understand their product and how it helps customers. We want you to show that you’re not just another candidate, but someone who truly gets the value of what they offer.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed complex projects in the past. We want to hear about your experiences and how they relate to the role you’re applying for.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love candidates who take initiative!
We think you need these skills to ace Senior Implementation Manager London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Implementation Manager role. Highlight your experience in customer-facing consulting and complex project management, as these are key aspects of what we’re looking for.
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've acted as a problem solver and customer advocate in previous roles. We want to see how you’ve helped clients navigate challenges and achieve their goals.
Emphasise Collaboration:Since this role involves working cross-functionally, make sure to highlight your teamwork skills. Talk about how you've collaborated with different teams to deliver successful outcomes for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Asana
✨Know Asana Inside Out
Before your interview, make sure you dive deep into understanding Asana as a product. Familiarise yourself with its features, benefits, and how it can solve customer problems. This will not only show your enthusiasm but also help you articulate how you can be a product expert and trusted advisor.
✨Tailor Your Approach
Prepare to discuss how you would create tailored engagement scopes for different customers. Think about specific examples from your past experience where you adapted your approach based on unique customer needs. This will demonstrate your ability to customise solutions and ensure successful change management.
✨Showcase Your Project Management Skills
Be ready to talk about your experience managing complex projects. Highlight instances where you coordinated workstreams, managed risks, and ensured seamless execution. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Emphasise Customer Advocacy
As a senior implementation manager, being an empathetic customer advocate is key. Prepare examples of how you've successfully communicated customer insights to internal teams and influenced product development. This will illustrate your ability to be the voice of the customer and drive positive outcomes.
