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For Companies At a Glance
- Tasks: Build strong relationships with customers and guide them to success using Asana.
- Company: Join Asana, a top-rated workplace known for innovation and collaboration.
- Benefits: Competitive salary, equity options, wellness benefits, and career coaching.
- Why this job: Make a real impact by helping customers achieve their goals with cutting-edge technology.
- Qualifications: 5+ years in SaaS Customer Success, strong relationship management skills.
- Other info: Dynamic hybrid work environment with opportunities for growth and learning.
The predicted salary is between 104000 - 118400 ÂŁ per year.
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.
This role is based in our London office with an officeâcentric hybrid schedule. The standard inâoffice days are Monday, Tuesday and Thursday. Most Asana employees have the option to work from home on Wednesdays and Fridays.
What youâll achieve
- Develop, nurture and own relationships at every level of the organisation with a focus on seniorâlevel and decisionâmaking stakeholders (i.e. CâLevel) serving as a trusted advisor on the collaborative work management space.
- Partner with customers to identify their strategic goals and coâcreate Success Plans with clear success metrics and engagement strategies.
- Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations.
- Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities.
- Develop and maintain an internal Champion Network or Centre of Excellence within the customerâs organisation to help foster customer advocacy and facilitate customer testimonials or case studies.
- Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans.
- Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and longâterm success.
- Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customerâs needs.
- Travel and meet customers onâsite up to 25% of the time.
About you
- 5+ years of demonstrated success in a SaaSâbased Customer Success or Account Management role.
- Proven track record managing large, complex enterprise accounts, driving both productâled and salesâled growth initiatives, and overseeing enterpriseâwide technology implementations across diverse stakeholder groups â from CâSuite executives to functional leaders and administrators.
- Ability to run CâSuite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI.
- Experience managing a book of highâvalue customer relationships. Youâre able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from CâSuite Executives, Department Leads, to dayâtoâday Asana users.
- Customerâcentric at your core. Youâre devoted to ensuring our customersâ success and adoption of Asana and advocate for regional customersâ needs.
- Strong crossâfunctional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience.
- Selfâmotivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, everâchanging environment. Youâre able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made.
- Driven, processâoriented person. Youâre able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana.
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decisionâmaking.
Compensation & Benefits
- Base salary range â ÂŁ104,000 â ÂŁ118,400. The actual base salary will vary based on market and individual qualifications objectively assessed during the interview process. In addition to base salary, compensation will include equity, sales incentive pay and benefits.
- Mental health, wellness & fitness benefits.
- Career coaching & support.
- Inclusive family building benefits.
- Longâterm savings or retirement plans.
- Inâoffice culinary options to cater to your dietary preferences.
About Asana
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional officeâcentric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.
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Customer Success Manager, Named Accounts in London employer: Asana
Contact Detail:
Asana Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager, Named Accounts in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Asana employees on LinkedIn. Building relationships can open doors that a CV just can't.
â¨Tip Number 2
Prepare for those interviews! Research Asana's culture, values, and recent news. Be ready to discuss how your experience aligns with their mission of customer success. Show them youâre not just another candidate, but someone who truly gets what theyâre about.
â¨Tip Number 3
Practice your storytelling skills. When discussing your past experiences, frame them in a way that highlights your impact and results. Use metrics where possible to show how youâve driven success in previous rolesâthis is key for a Customer Success Manager!
â¨Tip Number 4
Donât forget to follow up! After interviews, send a thank-you note expressing your appreciation for the opportunity. Itâs a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Success Manager, Named Accounts in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with SaaS and managing enterprise accounts, as well as your ability to build relationships with C-Level stakeholders.
Showcase Your Success Stories: We want to see how you've driven customer success in the past! Share specific examples of how you've helped clients achieve their goals and any metrics that demonstrate your impact. Numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for customer success and how you can contribute to our team culture.
Apply Through Our Website: Don't forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Asana
â¨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer engagement and satisfaction, and be ready to discuss how you've used these metrics in past roles to drive success.
â¨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build and nurture relationships with C-Level executives and other stakeholders. Think of specific instances where you successfully influenced decisions or drove initiatives that benefited both the customer and your previous employer.
â¨Demonstrate Your Strategic Thinking
Be ready to discuss how you approach strategic account planning. Share your experience in co-creating success plans with customers and how you align their goals with measurable outcomes. This will show your understanding of the bigger picture in customer success.
â¨Embrace Change and Adaptability
Given the dynamic nature of the role, prepare to talk about how you've navigated ambiguity in past positions. Highlight your proactive approach to problem-solving and your ability to adapt strategies based on evolving customer needs or market trends.
