Cimplifi is a leading integrated legal services provider, leveraging technology and expertise to simplify the experience of eDiscovery and Contract Analytics for corporate legal departments and law firms. For more than two decades, clients have relied on our expertise and ingenuity to solve complex challenges, bring innovative solutions, and deliver intelligence and insight to help them manage risk, control costs, and get more done, more effectively, and with far less effort and stress.
POSITION OVERVIEW
Our strategic digital process leverages our subject‑matter expertise and integrates “best of breed” artificial intelligence (AI) tools to accelerate the processing and management of legal documents. Our solutions automate complex document processing tasks by converting, centralising, and normalising legal documents before reading, interpreting, extracting, and summarising their content to drive cognitive processing, thereby striving to make organisations more efficient.
ESSENTIAL FUNCTIONS
- Partners with the Lead Consultant or Solution Architect and Project Manager to build clear requirements and support the development of a DocuSign CLM strategy for each engagement
- Participates in/leads portions of kickoff sessions, discovery workshops, and attends meetings with audiences of varying size and complexity, and captures business process information, project details, and technical requirements. Captures gaps and pain points of the customers
- Configures and implements solutions using DocuSign CLM. A deep understanding of the CLM software functionality is key, and the CLM Specialist should have hands‑on CLM experience, preferably on DocuSign CLM / Spring CM
- Performs business process modeling, workflow diagrams, template deconstruction, and merge field mapping
- Creates test cases and conducts unit and smoke testing of end‑to‑end solutions
- Manages issues during UAT periods and remediates issues as needed
- Develops training materials that reflect the solutions including admin and train the trainer materials
- Provides excellent customer service communicating a positive, professional attitude
- Performs other tasks as assigned by the leadership in the CALM department
EDUCATION, EXPERIENCE, AND SKILLS
Required:
- Bachelor’s degree (minimum) with 2‑5 years relevant experience
- CLM experience is mandatory, preferably in an administrator role (with configuration and integration experience). CLM Implementation Consultant Accredited preferred. (DocuSign Capstone Certified.)
- Strong presentation skills, excellent verbal and written communication skills, and a teamwork approach to assignments
- Able to multitask and manage multiple projects
- Experience in contributing to workshops to gather client requirements
- Self‑starter, who is independent, a creative thinker, and yet common sense oriented, with the ability to exercise good judgment and operate in an unstructured environment
- Organizational and time management skills, and strong attention to detail are required
Preferred:
- Experienced in Microsoft Office, especially Word and Excel (particularly formatting and use of formulas)
- Minimum 3 years of experience with CLM implementation, preferably on DocuSign CLM / SpringCM
- Have developed workflows and process models using tools like Draw.io, Lucid Chart, Visio is preferable
- Experience working within the Salesforce platform on an Administrative or Development level
GOALS & VARIABLE COMPENSATION
Variable compensation will be tied to annual goals set during Performance Review planning.
CIMPLIFI CORE VALUES
Courageous
We back our best practices with integrity and ethics, making our employees resilient and able to drive honest conversations, and engage in problem‑solving in the face of adversity.
Reliable
We consistently respond faster, work harder, think smarter, and work collaboratively to support our clients’ needs, building trust and dependability.
Inventive
We are proactive and resourceful original thinkers, we are capable of creating innovative solutions, and delivering time‑tested results due to our training, skills, and industry knowledge.
Adaptable
We are nimble, eager, and prepared for the challenges facing our clients, allowing us to be flexible and responsive to client needs.
UK Residency Requirement
This role is open only to candidates who currently reside in and will perform work from the UK.
