At a Glance
- Tasks: Manage customer orders from start to finish and resolve queries efficiently.
- Company: Join a diverse team at Asahi Europe and International, where individuality is celebrated.
- Benefits: Full-time fixed-term contract with a supportive and inclusive workplace.
- Other info: Opportunity to grow and develop in a dynamic role.
- Why this job: Make a real impact on customer satisfaction in a fast-paced environment.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Type of contract: Fixed-Term - Full-Time
Are you passionate about delivering an outstanding customer experience and keeping orders running smoothly from start to finish? We’re looking for a Customer Care Manager (6 month FTC) to be the friendly, reliable link between our customers and our internal teams.
What you’ll do:
- Own the end-to-end order journey – from order entry to delivery and invoicing.
- Ensure orders, invoices and credits are accurate and on time, especially at month-end.
- Be the first point of contact for customers via phone and email, resolving queries quickly and professionally.
- Work closely with logistics, sales, finance and planning teams to deliver orders On Time and In Full.
- Manage multiple inboxes, customer accounts and automated orders.
- Track orders, shipments and external events, preparing clear reports.
- Use data and insights to spot issues, improve processes and enhance the customer experience.
What makes you great:
- Excellent communication and problem-solving skills.
- Strong attention to detail and confidence working with ERP systems.
- A proactive mindset with a passion for continuous improvement.
- Ability to build strong relationships with customers and internal stakeholders.
If you enjoy fast-paced environments, love solving problems, and want to make a real impact on customer satisfaction, we’d love to hear from you.
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are!
At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.
Customer Care Manager (6 month FTC) in Woking employer: Asahibeer
At Asahi Europe and International, we pride ourselves on fostering a vibrant work culture that champions individuality and inclusivity. As a Customer Care Manager, you will not only play a pivotal role in enhancing customer satisfaction but also benefit from our commitment to employee growth and continuous improvement. Located in a dynamic environment, we offer a supportive atmosphere where your contributions are valued, and your professional development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager (6 month FTC) in Woking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Asahi Europe and International. Understand their values and what they stand for. This will help you connect your experience with their mission and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and problem-solving. Think of examples from your past experiences where you've made a difference in customer satisfaction. We want to hear those stories!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, as a Customer Care Manager, you'll need to demonstrate how you can effectively communicate with both customers and internal teams.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Care Manager (6 month FTC) in Woking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer care and problem-solving. We want to see how your skills align with the role of Customer Care Manager, so don’t hold back!
Showcase Your Communication Skills:Since you'll be the friendly link between our customers and teams, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Attention to Detail:We love candidates who pay attention to the little things! Make sure to mention any experience you have with managing orders or working with ERP systems, as this will show us you’re detail-oriented.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Asahibeer
✨Know the Customer Journey
Familiarise yourself with the end-to-end order journey. Be ready to discuss how you would manage orders from entry to delivery, and think of examples where you've successfully resolved customer queries in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've tackled challenges in a fast-paced environment. Highlight your proactive mindset and how it has led to improvements in customer satisfaction or operational efficiency.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your experience with ERP systems. Good communication is key for this role, so consider mock interviews to refine your delivery.
✨Build Relationships
Think about how you've built strong relationships with customers and internal teams in previous roles. Be ready to discuss your approach to collaboration and how it contributes to a positive customer experience.
