At a Glance
- Tasks: Support the Customer Collaboration team with key administrative tasks and data analysis.
- Company: Join Asahi UK, a leading super premium beer business with a focus on innovation.
- Benefits: Enjoy a vibrant workplace culture, competitive salary, and opportunities for personal growth.
- Other info: Embrace diversity and individuality in a supportive workplace.
- Why this job: Make an impact in a dynamic environment while working with top brands like Peroni and Asahi.
- Qualifications: Strong Excel skills, good communication, and attention to detail are essential.
The predicted salary is between 27000 - 33000 £ per year.
Asahi UK (AUK), part of Asahi Europe & International Ltd, aims to enrich consumer experiences through innovation, high-quality service and an exceptional portfolio of premium beer, ale and cider brands including Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride and Cornish Orchards. Our aim is to be the leading super premium beer business in the UK, through a brand mix that creates a compelling proposition.
At AUK we operate as an end to end business unit responsible for sales, marketing, customer operations, production, supply chain and wholesale operations in the UK & Ireland.
Position Overview & Purpose:
The Customer Relationship Executive is responsible for supporting the Customer Collaboration team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers. This role will collate data for the team that provides the insight to enable quick decision making.
- Accountable for supporting the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimised and opportunities for service enhancements are delivered.
- Delivering 98.5% service performance in all aspects of Service as measured by the customer - VDOT (Volume delivered on time) and supporting the customer in securing on shelf availability.
- Monitoring daily sales and flagging issues by exception to Customer Relationship Manager.
- Working with Customer Service and UK Distribution to ensure timely and accurate updates in SAP.
- Supporting Customer teams with managing 3PL failures.
- Ensuring highly accurate and precise communications are delivered to the business at the end of the day.
- Performing bespoke analysis on sales and forecasting trends.
- Compiling standard S&OP Pre-reads and analysis.
- Utilising customer systems such as SAP and Power BI – collating data to support the Customer Collaboration team.
- Liaising with the Customer to optimise product replenishment and successfully enabling events (new SKUs - promotions).
- Monitoring actual orders against your demand forecast, speedily investigating significant variances, understanding root causes and impact across wider Supply Chain.
- Full ownership of bespoke customer service reporting, both daily and weekly.
- Maintaining and regularly updating the Customer Promo Calendar Power BI dashboard.
- Sending a monthly operational report, highlighting inefficiencies with relevant action driven commentary.
Experience and Qualifications required:
- Strong Excel skills – Knowledge of Power Query is desirable.
- Good communication skills – ability to work cross-functionally.
- Systems literate and high attention to detail.
- Experience in a high volume, detailed and process driven organisation.
- Knowledge of SAP and Power BI an advantage.
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are!
Customer Relationship Executive in Woking employer: Asahi
Asahi Europe and International is an exceptional employer that prioritises a vibrant and inclusive work culture, where every employee is encouraged to shine in their individuality. With a strong focus on professional growth and development, this role as a Customer Care Manager offers the opportunity to make a meaningful impact on customer satisfaction while collaborating with diverse teams in a fast-paced environment. Located in a dynamic setting, employees benefit from a supportive atmosphere that values respect and celebrates differences, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Asahi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Asahi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Executive in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Asahi:Your cover letter is your chance to shine! Tell us why you want to work at Asahi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Asahi!
How to prepare for a job interview at Asahi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
