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- Tasks: Lead customer service operations and enhance the order-to-cash process for an exceptional experience.
- Company: Join a diverse and inclusive team at Asahi Europe and International.
- Benefits: Enjoy competitive salary, annual bonus, private medical insurance, and even a beer allowance!
- Why this job: Make a real impact by driving change and improving customer service in a dynamic environment.
- Qualifications: Strong leadership skills and experience in supply chain and customer service are essential.
- Other info: Embrace your individuality in a workplace that celebrates diversity and supports personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Customer Service Manager to lead and evolve our customer service and order-to-cash operations, ensuring an outstanding customer and consumer experience. This is a highly visible role requiring strong leadership, deep process knowledge, and excellent stakeholder management across the business and with key customers.
Responsibilities
- Lead the transition and ongoing management of Order to Cash, customer service operations, and consumer query management in partnership with Customer Supply Planners.
- Oversee day-to-day customer operations activities through a dotted-line team structure, providing clear leadership, coaching, and development.
- Own end-to-end order management, ensuring orders are processed accurately and delivered On Time In Full (OTIF), in line with customer lead times, MOQs, stock freshness, and service agreements.
- Ensure accurate invoicing, timely credit management, and robust month-end close processes in close collaboration with Finance and Credit Control.
- Act as a key SAP user, leveraging SAP SD/MM to drive efficiency, data accuracy, and continuous improvement across customer and supply chain processes.
- Define and communicate the Supply Chain service offering, balancing customer expectations with commercial, cost, and working capital targets.
- Build strong, senior-level relationships with key customers and internal stakeholders, leading service reviews and driving joint supply chain improvements.
- Lead service performance through clear KPIs, insight, and corrective actions across the wider supply chain.
- Manage third-party service providers and the consumer helpline, ensuring high-quality, compliant customer and consumer interactions.
Qualifications
- Proven people leader with excellent people management skills; personable, people-centric, and confident developing high-performing teams.
- Strong background in supply chain and customer service, ideally within an FMCG environment.
- Solid understanding of Order to Cash processes, including order management, invoicing, credits, and month-end requirements.
- Strong SAP system knowledge (SD/MM essential) with the ability to translate system capability into effective business processes.
- Highly effective stakeholder manager, able to influence at all levels internally and externally, including major retailers and wholesalers.
- Commercially aware, customer-focused, and comfortable driving change and continuous improvement.
- Experience in logistics, transport, warehousing, and customer demand management is advantageous.
We Offer
- Competitive salary
- Annual bonus
- Private medical and dental insurance
- Excellent pension contributions
- Beer allowance
- Free EV charging
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.
Customer Service Manager in Woking employer: Asahi UK
Contact Detail:
Asahi UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and supply chain management. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to speak about your previous roles, highlight how you’ve developed teams and improved processes. We want to see that you can lead and inspire others in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and genuinely interested in joining our team.
We think you need these skills to ace Customer Service Manager in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your experience in order management and customer service, especially if you've worked in FMCG. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can lead our team. Share specific examples of your leadership and stakeholder management skills that relate to the job.
Showcase Your SAP Knowledge: Since strong SAP knowledge is essential for this role, make sure to mention any relevant experience you have with SAP SD/MM. We love seeing candidates who can translate system capabilities into effective processes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Asahi UK
✨Know Your Order to Cash Processes
Make sure you brush up on your knowledge of Order to Cash processes. Be ready to discuss how you've managed order management, invoicing, and credits in previous roles. This will show that you understand the core responsibilities of the Customer Service Manager position.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Highlight your people management skills and how you've developed high-performing teams. This is crucial as the role requires strong leadership to oversee customer operations.
✨Familiarise Yourself with SAP
Since strong SAP system knowledge is essential, make sure you can talk about your experience with SAP SD/MM. Be ready to explain how you've used these systems to drive efficiency and improve business processes in your previous roles.
✨Build Relationships and Influence
Think of examples where you've successfully managed stakeholders at various levels. Discuss how you've built strong relationships with customers and internal teams, as this role requires excellent stakeholder management to drive service performance.