At a Glance
- Tasks: Install and service cutting-edge laboratory and industrial equipment for diverse customers.
- Company: AGI Group, a global engineering leader with a strong heritage in precision engineering.
- Benefits: 25 days holiday, flexible working, private healthcare, and ongoing professional growth.
- Other info: Collaborative environment with opportunities for global travel and career advancement.
- Why this job: Join a dynamic team, travel, and influence product design while making a real impact.
- Qualifications: Hands-on experience in installations and repairs, with a focus on customer service.
The predicted salary is between 30000 - 40000 £ per year.
- Description
- About AGI
Founded in Japan, AGI Group is a global engineering and technology company serving high-value chemical, pharmaceutical, energy and advanced materials industries.
With a strong heritage in precision engineering and long-term customer partnerships, AGI-UK, based in Royston, has evolved from its manufacturing roots into a global solutions provider, supporting customers across the full product lifecycle — from laboratory innovation through to pilot and production scale.
Role Overview
As our UK Service Engineer, you’ll be the hands-on expert that our customers rely on —by installing systems, diagnosing issues, and delivering high-quality repairs and upgrades (warranty and non-warranty).
You’ll also use the Zoho support ticket workflow, helping ensure customers get fast, practical answers and a great service experience.
The role reports to the AGI UK Head of Engineering.
Hybrid role mainly based from Royston and to/from the customer site.
Requirements
- Onsite installations, service and repairs (UK customers) – 40% (approximate)
- Deliver onsite installations and support remote/online commissioning as needed, including frequent global travel and within the UK. Often as a 2-person team.
- Own product pre-install readiness and sign-off with both the customer and production.
- Follow safe work practices and apply to all customer site health & safety requirements.
- Partner with AGI Product Management, Engineering and Production to help resolve issues quickly.
Capture resolution and /or enter engineering change request for product improvements.
- Follow current production build/test methods and quality standards to ensure every installation meets expectations.
- Take the lead on larger or more complex installs, coordinating with a second installer where needed.
- Onsite service & repairs (AGI) – 40% (approximate)
- Carry out onsite servicing and repairs of UK products, restoring performance quickly and safely.
- Comply with UK health & safety requirements (including decontamination processes).
- Collaborate with Product Management, Engineering and Production teams.
- Alignment to current production build/test methods and quality standards.
- Provide remote/online guidance for installations and service where an onsite visit isn’t required.
- Customer technical support & enquiries – 20% (approximate)
- Provide technical assistance for incoming customer support tickets (Zoho).
- Keep support moving—triaging tickets, coordinating repairs, and keeping customers informed.
- Plan and prioritise installations, liaising with a trusted pool of second installers for larger jobs.
- Schedule and support customer demos, working closely with Sales and Product Management.
- Join customer meetings for new product opportunities—helping set expectations and define pre-install requirements.
- Build and maintain a strong product knowledge base—sharing what you learn from the field to improve support and documentation.
- Align with wider AGI Group objectives and product roadmaps.
- General Responsibilities
- Collaborate globally to share support knowledge, product support integration, and drive best practices.
- Contribute to planning and managing the UK Support budget (e. g., travel, spares, and service activity).
Benefits
- What you will enjoy
- The opportunity to build and reshape our support function
- The opportunity to travel to customers locations to install AGI-UK systems
- Having influence on product design and build methods.
- Having a level of working flexibility
- Being part of a larger engineering, support team.
- Ongoing learning and professional growth opportunities.
Our employees received the following benefits
- 25-day holidays per years (not including bank holidays)
- Flexible hybrid working
- Pension scheme
- Private health care
- Death in service benefit
Installation & Service Engineer - Laboratory & Industrial Equipment in Royston employer: Asahi Glassplant UK
AGI is an exceptional employer that fosters a dynamic and innovative work culture, particularly within its Royston, UK location. Employees enjoy flexible working arrangements, a supportive international team, and ample opportunities for professional growth, all while contributing to cutting-edge lab automation technology that drives scientific discovery. With a strong emphasis on collaboration and mentorship, AGI empowers its engineers to make real impacts in the field of chemical and pharmaceutical industries.
