At a Glance
- Tasks: Install and service cutting-edge laboratory and industrial equipment for diverse customers.
- Company: AGI Group, a global leader in engineering and technology.
- Benefits: 25 days holiday, flexible working, private healthcare, and pension scheme.
- Other info: Enjoy ongoing learning opportunities and be part of a supportive engineering team.
- Why this job: Join a dynamic team and influence product design while travelling to exciting locations.
- Qualifications: Hands-on experience in installation and service, with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About AGI
Founded in Japan, AGI Group is a global engineering and technology company serving high-value chemical, pharmaceutical, energy and advanced materials industries. With a strong heritage in precision engineering and long‑term customer partnerships, AGI‑UK, based in Royston, has evolved from its manufacturing roots into a global solutions provider, supporting customers across the full product lifecycle — from laboratory innovation through to pilot and production scale.
Role Overview
As our UK Service Engineer, you’ll be the hands‑on expert that our customers rely on —by installing systems, diagnosing issues, and delivering high‑quality repairs and upgrades (warranty and non‑warranty). You’ll also use the Zoho support ticket workflow, helping ensure customers get fast, practical answers and a great service experience.
The role reports to the AGI UK Head of Engineering.
Hybrid role mainly based from Royston and to/from the customer site.
Onsite installations, service and repairs (UK customers) – 40% (approximate)
- Deliver onsite installations and support remote/online commissioning as needed, including frequent global travel and within the UK. Often as a 2-person team.
- Own product pre-install readiness and sign‑off with both the customer and production.
- Follow safe work practices and apply to all customer site health & safety requirements.
- Partner with AGI Product Management, Engineering and Production to help resolve issues quickly. Capture resolution and /or enter engineering change request for product improvements.
- Follow current production build/test methods and quality standards to ensure every installation meets expectations.
- Take the lead on larger or more complex installs, coordinating with a second installer where needed.
Onsite service & repairs (AGI) – 40% (approximate)
- Carry out onsite servicing and repairs of UK products, restoring performance quickly and safely.
- Comply with UK health & safety requirements (including decontamination processes).
- Collaborate with Product Management, Engineering and Production teams.
- Alignment to current production build/test methods and quality standards.
- Provide remote/online guidance for installations and service where an onsite visit isn’t required.
Customer technical support & enquiries – 20% (approximate)
- Provide technical assistance for incoming customer support tickets (Zoho).
- Keep support moving—triaging tickets, coordinating repairs, and keeping customers informed.
- Plan and prioritise installations, liaising with a trusted pool of second installers for larger jobs.
- Schedule and support customer demos, working closely with Sales and Product Management.
- Join customer meetings for new product opportunities—helping set expectations and define pre-install requirements.
- Build and maintain a strong product knowledge base—sharing what you learn from the field to improve support and documentation.
- Align with wider AGI Group objectives and product roadmaps.
General Responsibilities
- Collaborate globally to share support knowledge, product support integration, and drive best practices.
- Contribute to planning and managing the UK Support budget (e.g., travel, spares, and service activity).
What you will enjoy
- The opportunity to build and reshape our support function
- The opportunity to travel to customers locations to install AGI‑UK systems
- Having influence on product design and build methods.
- Having a level of working flexibility
- Being part of a larger engineering, support team.
- Ongoing learning and professional growth opportunities.
Our employees received the following benefits:
- 25-day holidays per years (not including bank holidays)
- Flexible hybrid working
- Pension scheme
- Private health care
- Death in service benefit
Installation & Service Engineer - Laboratory & Industrial Equipment employer: Asahi Glassplant UK Ltd
AGI Group is an exceptional employer, offering a dynamic work environment in Royston where innovation meets precision engineering. As an Installation & Service Engineer, you'll enjoy the flexibility of hybrid working, extensive travel opportunities, and a strong focus on professional growth, all while being part of a collaborative team dedicated to delivering high-quality solutions in the chemical and pharmaceutical industries. With generous benefits including 25 days of holiday, private healthcare, and a pension scheme, AGI Group truly values its employees and their contributions.
