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- Tasks: Manage complex complaints and engage with stakeholders in a fast-paced environment.
- Company: Join a large-scale public sector client dedicated to regulatory compliance and stakeholder engagement.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to enhance your skills.
- Why this job: Make a real impact while developing your investigative and analytical skills in a supportive culture.
- Qualifications: Must hold BPSS Security Clearance and have experience in regulatory or case management roles.
- Other info: Contract runs from April 2025 to July 2025, with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
ASA are working with a large-scale public sector client who is seeking a dedicated Policy Officer to handle complex complaints, support regulatory compliance, and provide high-quality stakeholder engagement. This role requires strong investigative and analytical skills, excellent communication abilities, and the flexibility to work in a fast-paced environment.
Key Responsibilities:
- Case Management: Handle inquiries, record calls, and maintain organised case files.
- Legal Research: Conduct research on relative legislation and prepare case summaries.
- Stakeholder Engagement: Communicate with clients, verify information, and provide clear regulatory guidance.
- Process Improvement: Develop desk aids, action plans, and support service delivery enhancements.
- Meeting Coordination: Assist with meeting preparations, note-taking, and material distribution.
- Cross-Team Support: Provide support to the Adjudicator and Head of Office as required.
Essential Skills & Experience:
- BPSS Security Clearance (MUST be currently held).
- Proven experience in regulatory, legislative, or case management environments.
- Strong written and verbal communication skills for engaging internal and external stakeholders.
- Attention to detail with strong investigative and analytical capabilities.
- Confident in handling calls and inquiries in a regulatory setting.
- Ability to work flexibly, prioritise tasks, and manage competing deadlines.
Desirable:
- Experience in the public sector or knowledge of Scottish Government processes.
- Familiarity with case management systems.
Additional information
- Location: Hybrid – Saughton House, Edinburgh (onsite 1 day per week)
- Contract Duration: April 2025 – July 2025 (potential 3-month extension)
- Rate: £141.55 PAYE
- Hours: Monday – Thursday, 9 AM – 5:30 PM (32 hours per week)
- IR35 Status: Inside IR35
If you are looking for your next role in the public sector, apply today or get in touch for further details!
Policy Officer employer: ASA Recruitment
Contact Detail:
ASA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Officer
✨Tip Number 1
Familiarise yourself with the specific legislation and regulations relevant to the public sector in Scotland. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals already working in policy roles or within the public sector. Engaging with them can provide insights into the day-to-day responsibilities and challenges, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your investigative and analytical skills. Think of examples from your past experiences where you've successfully handled complex cases or improved processes.
✨Tip Number 4
Showcase your communication skills by practising how you would explain regulatory guidance clearly and concisely. Being able to articulate complex information simply is key in this role, so consider mock interviews to refine this skill.
We think you need these skills to ace Policy Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Policy Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in regulatory, legislative, or case management environments. Provide specific examples of how you've handled complex complaints or engaged with stakeholders effectively.
Showcase Communication Skills: Since strong written and verbal communication skills are essential, ensure your application is well-structured and free of errors. Use clear language and demonstrate your ability to convey information succinctly.
Demonstrate Analytical Abilities: Include examples in your application that showcase your investigative and analytical skills. Mention any relevant legal research you have conducted or processes you have improved in previous roles.
How to prepare for a job interview at ASA Recruitment
✨Showcase Your Investigative Skills
As a Policy Officer, you'll need strong investigative abilities. Prepare examples from your past experiences where you've successfully handled complex inquiries or conducted thorough research. This will demonstrate your capability to manage the responsibilities of the role.
✨Communicate Clearly and Confidently
Excellent communication is key in this position. Practice articulating your thoughts clearly, both verbally and in writing. Consider preparing a brief summary of your relevant experiences to share during the interview, ensuring you convey your points effectively.
✨Demonstrate Flexibility and Adaptability
The role requires working in a fast-paced environment, so be ready to discuss how you've adapted to changing priorities in previous roles. Share specific instances where you successfully managed competing deadlines or adjusted your approach to meet new challenges.
✨Familiarise Yourself with Relevant Legislation
Since legal research is a significant part of the job, brush up on relevant legislation related to the public sector. Being able to discuss current laws or regulations during your interview will show your commitment and preparedness for the role.
