At a Glance
- Tasks: Lead customer experience initiatives and analyse journeys across online and offline channels.
- Company: Join AS Watson, a leader in customer excellence with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a strong emphasis on training and AI tools.
- Why this job: Make a real impact on customer loyalty and engagement through innovative strategies.
- Qualifications: Experience in customer experience analysis and a passion for driving excellence.
The predicted salary is between 51750 - 63250 £ per year.
AS Watson is seeking a Senior O+O Customer Excellence Specialist to drive content excellence across European markets.
You will lead audits, analyze customer journeys across Offline & Online touchpoints and translate insights into practical, action-oriented recommendations that boost engagement and sales.
The role emphasizes training, best-practice development and the adoption of AI-powered tools to scale impact. Hybrid working and a focus on customer loyalty are key.
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Hybrid O+O Customer Experience Leader employer: AS Watson
AS Watson is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer extensive training and development opportunities, ensuring you can thrive in your role as an eCommerce Trading Lead. Located in a vibrant market, our team enjoys the unique advantage of working at the forefront of digital transformation, driving impactful strategies that enhance customer engagement and profitability.
