Design Operations & Production Manager

We’re looking for an organised and collaborative Design Operations & Production Manager to join our Customer team and play a key role in helping our Brand & Creative function deliver high-quality work efficiently and effectively.

You’ll own the prioritisation, workflow and production rhythm across the Brand & Creative team, ensuring projects move smoothly from brief through to final delivery. Working closely with creative teams, stakeholders and external partners, you'll help create a faster, clearer and more effective production process while supporting the delivery of outstanding customer-facing content.

You will contribute to hands-on design, artwork creation, production and asset adaptation where capacity or business need requires, supporting the delivery of campaign, digital, social, CRM and in-store activity.

WHAT YOU’LL DO

• Lead and support the Design & Production team, providing clear prioritisation, coaching and direction across campaign, production and creative delivery activity.
• Manage workflow, capacity planning and resource allocation, ensuring projects are prioritised effectively and delivered to agreed deadlines.
• Oversee the end-to-end creative production process, ensuring work is accurately briefed, tracked, quality checked and delivered to a high standard.
• Coordinate production activity across online, social, CRM, print, campaign and in-store channels.
• Manage relationships with suppliers, production partners and external providers to ensure quality, value and timely delivery.
• Identify opportunities to improve processes, introduce efficiencies and embed new tools and technologies that enhance productivity and collaboration.

WHAT YOU’LL BRING

• Experience managing creative production, studio workflow, design operations or project delivery across multiple campaigns and channels.
• Strong organisational, prioritisation and workflow management skills, with the ability to balance multiple deadlines and competing priorities.
• Experience leading, coaching or coordinating creative, production or design teams.
• Strong stakeholder management and communication skills, with the ability to build effective relationships across teams.
• A good understanding of production processes across digital, print, social, CRM and online channels.
• A continuous improvement mindset, with the confidence to simplify processes, improve ways of working and support positive change.

WHAT YOU’LL GAIN

• 25 days holiday plus bank holidays.
• Discretionary Bonus – We love to share our success with you!
• Access to Stream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Hybrid Working! 3 days office and 2 days off-site.
• Access to our TPS Perks which offers you a variety of saving and discount options.
• Buy & Sell Holiday scheme and Life Assurance.
• 20% staff discount, as well as discounts at Superdrug and Three Mobile.
• Round the clock support from our partnership with RetailTrust.
• Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe.

“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company.”

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.