At a Glance
- Tasks: Support facilities, set up meeting rooms, and welcome visitors at Superdrug's vibrant Head Office.
- Company: Join Superdrug, a leading health and beauty retailer with a collaborative culture.
- Benefits: Enjoy 33 days holiday, staff discounts, and access to learning programmes.
- Other info: Flexible hours, great career growth, and a fun work environment await you!
- Why this job: Be part of a dynamic team creating an outstanding workplace experience.
- Qualifications: Experience in customer service or facilities support; must be proactive and friendly.
The predicted salary is between 25000 - 30000 £ per year.
Join Superdrug Head Office – Help Create a Great Workplace Experience!
Location: Head Office, Croydon
Hours: Up to 18 hours per week (Monday, Wednesday and Friday)
Salary: Competitive
Why Superdrug?
Passionate about delivering fantastic service and creating a great workplace environment? Our vibrant Head Office, based just moments from East Croydon station, is home to hundreds of colleagues working together to deliver That Superdrug Feeling. We're looking for a friendly, proactive and hands-on individual to join our Office Services team.
This is a varied role combining facilities support, porterage, meeting room setup and front-of-house reception cover. We're looking for someone who enjoys being active, takes pride in delivering excellent service and is equally comfortable moving office furniture as they are welcoming visitors to Head Office.
Our success comes from our people. We celebrate individuality, encourage collaboration and work together to create a positive experience for our teams and visitors every day.
Here's the exciting bit… A day includes:
- Receiving and distributing deliveries, parcels and post
- Moving furniture, equipment and office supplies across the building
- Setting up and resetting meeting rooms and event spaces
- Supporting office moves and workspace reconfigurations
- Welcoming visitors, guests and contractors to Head Office
- Providing reception and concierge support during busy periods and holiday cover
- Creating a positive first impression for everyone who visits Superdrug
- Conducting routine checks of meeting rooms, kitchens and shared spaces
- Supporting the Office Services team with day-to-day operational activities
Key Responsibilities
- Facilities & Workplace Support
- Receive, log and distribute incoming deliveries, parcels and courier items
- Prepare and dispatch outgoing mail and packages
- Move furniture, office equipment and supplies safely and efficiently throughout the building
- Support internal office moves and desk relocations
- Set up and reset meeting rooms to required layouts
- Assist with office events and workplace activities
- Reception & Visitor Experience
- Support the Concierge and Reception teams when required
- Welcome visitors, guests and contractors in a professional and friendly manner
- Create a positive first impression of Superdrug
- Respond confidently to visitor enquiries and direct guests appropriately
- Assist with meeting room bookings and visitor arrivals
- Deliver excellent customer service to colleagues and visitors alike
- Facilities Support
- Conduct routine checks of meeting rooms, kitchens and communal areas
- Report faults, maintenance issues and workplace hazards
- Maintain safe, organised and tidy storage areas
- Support the smooth day-to-day running of Head Office facilities
- Health & Safety
- Follow all Health & Safety policies and procedures
- Carry out manual handling tasks safely and responsibly
- Help maintain a safe working environment for colleagues and visitors
What We're Looking For
- Essential
- Previous experience in a facilities, porterage, workplace support, logistics, hospitality or customer service role
- Comfortable working in a physically active role involving regular lifting, carrying, moving and setting up furniture and equipment
- Ability to carry out manual handling activities safely throughout the working day
- Confident interacting with colleagues, visitors and stakeholders at all levels
- Excellent customer service and communication skills
- Professional and approachable manner
- Strong organisational and time-management skills
- Ability to work independently and as part of a team
- Basic IT skills, including Microsoft 365 and email
- Desirable
- Experience working within a corporate Head Office environment
- Reception, concierge or front-of-house experience
- Knowledge of Health & Safety and manual handling practices
- Experience supporting facilities or workplace services
Personal Qualities
- Friendly, welcoming and approachable
- Professional and confident when dealing with visitors
- Reliable and punctual
- Proactive with a hands-on attitude
- Comfortable in a physically demanding role
- Happy working on their feet for much of the day
- Flexible and adaptable
- Organised with strong attention to detail
- Passionate about delivering excellent service
Additional Requirements
- This role involves regular manual handling, lifting, carrying and moving furniture, deliveries and office equipment.
- Candidates should be comfortable undertaking the physical requirements of the role, with reasonable adjustments considered where appropriate.
- Flexibility to support occasional events, workplace changes and busy periods.
- Willingness to provide reception and visitor support when required.
Here's What's In It For You
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays, pro rata)
- 2 staff discount cards for yourself and a family member or friend
- 30% discount on Superdrug Own Brand products in store and online
- Company pension scheme
- Bonus opportunity
- Access to Stream, giving you access to a percentage of your pay as you earn it
- Unrivalled Learning and Development programmes
- Enhanced family-friendly policies and company sick pay
- Being part of A.S. Watson Group, the world's largest international health and beauty retailer
- Working in our modern, collaborative Head Office environment in Croydon
Come and Be Part of Something Special
If you're someone who enjoys variety, takes pride in delivering great service and wants to play a key role in creating an outstanding workplace experience, we'd love to hear from you. Apply today and become part of the team behind That Superdrug Feeling.
Workplace & Facilities Assistant (18 Hours per week) in Croydon employer: AS Watson Group
At Savers, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day brings new opportunities to connect with customers and the local community. With comprehensive benefits including up to 28 days of holiday, access to digital healthcare services, and a clear progression plan tailored to your career aspirations, we are dedicated to nurturing the future leaders of retail. Join us in creating a positive impact while enjoying a supportive team environment that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace & Facilities Assistant (18 Hours per week) in Croydon
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at AS Watson Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Workplace & Facilities Assistant (18 Hours per week) in Croydon
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at AS Watson Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at AS Watson Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at AS Watson Group get a sense of who you are beyond your experience!
How to prepare for a job interview at AS Watson Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at AS Watson Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
