Store Merchandising Team Leader in Croydon

Join Superdrug Head Office - Make a Real Difference Every Day!

Location: Willing to travel London areas to Norfolk

Hours: 40 hours - Night shifts

Salary: Competitive

Why Superdrug?

• Passionate about Beauty and Health?
• Want to be part of an innovative, trend-setting retailer?

Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

The purpose of this role is to effectively manage the on-site execution, delivery, and successful opening of all assigned implementation projects. Reporting into an Implementation manager with nationwide travel expected.

Here's the exciting bit… A day includes:

• Managing merchandising teams and delivering on-site activity for all assigned projects across Superdrug.
• Daily communication to store/Implementation Manager/Project Support manager and key head office departments.
• Review project progress and make decisions and implement plans to deliver best in class project delivery.
• Ensure revenue cost reporting to the implementation manager is delivered in a timely manner.
• Review on-site resource management needs in line with the project scope.
• Deliver the commercial plan as per the project plan.

This job is a good fit for you if:

• You enjoy delivering great projects by working with teams of people.
• You know you add value through delivering a great commercial and project plan.
• You understand how to plan workload for yourself and teams in retail stores.
• You are good at communicating both verbal and written to all levels within the business.
• You can easily use layout and project plans to facilitate delivery at a fast pace within a changing environment.
• You have developed the ability to be flexible with your approach.
• You are motivated by doing a great job every day.
• You get satisfaction through delivering change to retail stores.
• You see every interaction with the customer as an opportunity to brighten their day.
• You discover new ways to work that put a smile on our customers and team members' faces, making every shopping experience delightful.
• You be ‘The Best You’ using positive language and behaviours with customers and team members.
• You be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform.
• You confidently communicate challenges and give feedback to others.
• You encourage teamwork & collaboration between your own team and others.
• You recognise the strengths & contributions of various teams, building on networks to understand priorities of others and how to add value.
• You seek feedback and listen to it, taking responsibility to find positive outcomes and solutions.
• You generate ideas and feelings that can be shared both within your immediate team and also outside of the team.
• You are confident using data to make tactical decisions.
• You are knowledgeable about your specialism and have an awareness of your wider market to support with the current trends in your business area.
• You actively look for new ways of working through AI that would benefit the business and move things forward.
• You actively develop your ability to use AI effectively and think critically about outputs.
• Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.

What you’ll need:

• You need to have some experience in retail merchandising / planogram compliance.
• Educated to GCSE or above level would be valuable.
• You will understand the core principles of effective planning and organising skills.
• Experience of being a good team player is essential.
• Driving License and willingness to travel.

Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes.
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.

Come and be part of something special!

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