Medicines & Prescribing Governance Manager in Croydon

📍Location: Superdrug Head Office
🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
💷Salary: Competitive + bonus potential (up to 30%)

🎉Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

📅Here's the exciting bit… A day includes:

- Supporting the development, implementation, and continuous improvement of in-house health clinic services, ensuring services are safe, evidence-based, and aligned with regulatory and professional standards. This includes contributing to both existing services and the introduction of new healthcare offerings across the business.
- Acting as the Yellow Fever administrative lead, ensuring compliance with national standards, maintaining centre registrations, coordinating audits, and supporting clinics to meet all regulatory requirements.
- Working collaboratively with the healthcare services, governance, and operations teams to support the design, delivery, and optimisation of clinic services, ensuring patient safety and service quality are maintained.
- Providing clinical input and support into service delivery models, risk management, and patient pathways to enable safe and effective services.
- Leading on the coordination and delivery of governance meetings relating to clinic services, ensuring key risks, incidents, and performance metrics are reviewed and escalated appropriately.
- Supporting the implementation and embedding of clinical governance frameworks, ensuring appropriate processes, controls, and training are in place.
- Monitoring service performance, incidents, and patient outcomes to inform improvements and enhance service quality and safety.
- Acting as a key clinical contact and subject matter support for medicines, prescribing, and clinic governance queries.

📝Key Responsibilities:

- Support the development and continuous improvement of clinic-based healthcare services, ensuring alignment with governance and regulatory requirements.
- Work collaboratively with the healthcare services team to support service development and implementation.
- Lead the development and review of Patient Group Directions (PGDs), ensuring they are evidence-based, compliant, and ready for appropriate authorisation.
- Assess, write, and authorise Patient Specific Directions (PSDs) in line with legal, regulatory, and professional frameworks
- Provide clinical advice and support decision-making across clinic services.
- Develop, review, and maintain clinical policies, procedures, and guidance documentation.
- Lead and facilitate clinic governance meetings, ensuring effective review of risks, incidents, and service performance.
- Contribute to clinical governance frameworks and assurance processes.
- Support oversight of clinic-related activities within the cost centre, contributing to efficient resource utilisation.
- Represent the organisation at relevant internal and external meetings, as required.

Safeguarding our Patients
- Ensure clinic services operate in line with regulatory, legal, and professional requirements, and national guidance.
- Support and embed effective clinical governance processes to maintain high standards of patient safety and care.
- Review incidents, complaints, and near misses, supporting investigation, learning, and risk mitigation.
- Ensure all PGDs, policies, and clinical procedures are evidence-based, up to date, and regularly reviewed.
- Support identification and management of clinical risks, ensuring appropriate escalation where required.
- Monitor service quality, patient outcomes, and feedback to support continuous improvement.
- Promote a culture of openness, safety, and learning, aligned with duty of candour principles.

Supporting our People
- Design and deliver clinical training and education sessions aligned to clinic services.
- Support the development of the medicines and prescribing team, providing guidance and professional support.
- Promote a culture of continuous professional development and clinical excellence.
- Facilitate and contribute to training events, workshops, and education programmes.
- Identify learning needs through governance insights, ensuring targeted and effective training interventions.
- Support implementation of competency frameworks and assurance processes.
- Act as a clinical role model, supporting high standards of patient care and professional practice.

💡Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

What you’ll need to succeed
- GPhC-registered pharmacist (essential) with commitment to maintaining professional standards.
- Independent Prescriber qualification (essential or already enrolled onto course and working through).
- Experience in medicines governance, prescribing, and clinical service delivery.
- Experience supporting the development and implementation of healthcare services.
- Experience in developing and reviewing Patient Group Directions (PGDs).
- Ability to provide sound clinical advice and support decision-making.
- Good understanding of regulatory and professional frameworks (GPhC, CQC, national guidance).
- Strong communication and stakeholder engagement skills.
- Ability to lead meetings and coordinate governance activities effectively.
- Good organisational skills with the ability to manage multiple priorities.
- Commitment to continuous professional development.
- Willingness to attend relevant professional events and training.

Closing date for applications: 8th September 2026

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