Marketplace Onboarding and Operations Executive in Croydon

📍Location:
🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
💷Salary: Competitive

🎉Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

📅Here's the exciting bit… A day includes:

• As our Marketplace continues to expand rapidly, we are seeking a proactive and detail-oriented Marketplace Seller Onboarding & Operations Executive to join the Seller Management team. This role will play a crucial part in supporting the day-to-day operations, compliance, and onboarding activities across a fast-growing base of third-party sellers, ensuring seamless execution and seller compliance.
  With over 400 live sellers and an accelerating pipeline- particularly in the Health & Beauty and Fashion categories- this role is essential to reduce bottlenecks, enhance seller experience, and ensure operational excellence across the seller lifecycle.

📝Key Responsibilities:

Seller Onboarding & Support

Coordinate new seller onboarding processes including KYC checks, catalogue setup, and approval workflows
Product approval, review sellers listing, approve and provide best practice feedback
Act as a key point of contact for operational updates and seller communications
Maintain documentation and monitor progress of each seller onboarding journey

Operational Management

Track and escalate SLA breaches, such as delayed orders or unfulfilled items
Manage customer service escalations with sellers
Manage seller queries around API issues, payment processing, fraud alerts, etc
Support ongoing seller meetings and communications, including scheduling, agenda prep, and follow-up actions

Compliance & Legal Coordination

Work with internal compliance/legal teams to ensure timely collection and verification of documents such as tax records, insurance certificates, and VAT registration
Ensure all sellers meet ongoing compliance requirements as part of lifecycle management
Process Improvement & Change Management
Contribute to the rollout of new processes and tools by updating documentation and assisting with user training
Assist in managing new initiatives such as seller churn prevention and fashion-specific workflows

Key Skills & Experience
Strong organisational skills with the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills
Attention to detail, especially in administrative or compliance-heavy environments
Experience coordinating between cross-functional teams (e.g., Operations, Legal, Tech)
Knowledge of marketplace platforms or eCommerce is a strong advantage
Proficiency in tools like Excel

💡Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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