Insurance Manager in Croydon

Join Superdrug Head Office – Make a Real Difference Every Day!

📍 Location: Head Office, East Croydon

🕒 Hours: 37.5 | 9.00am–5.30pm – Hybrid working available depending on role responsibilities, with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

💷 Salary: Competitive

🎉 Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office, based by East Croydon Station, is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health and beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug Feeling.

📅 Here’s the exciting bit… A day includes:

As Insurance Manager, you will ensure Superdrug, Savers and The Perfume Shop are appropriately insured against all risks and exposures, working closely with UK and global brokers. You will oversee the Group’s insurance arrangements, manage brokers and third-party loss adjusters, provide insurance advice across the business and lead the annual Group insurance renewal for presentation to the Board. You will also manage complex losses, recover money owed through store-level property losses and make informed liability decisions relating to personal injury and motor claims.

📝 Key Responsibilities:

• Manage product liability, employer liability and public liability personal injury claims, liaising with stores, insurers and solicitors.
• Investigate claims and obtain the necessary documentation to support decisions on whether liability should be admitted or denied.
• Review the Group’s property losses and provide cost information to third-party insurers to maximise recoveries.
• Ensure solicitors’ correspondence and court claim forms are handled within the required legal deadlines.
• Manage property claims and demonstrate third-party negligence to recover losses for the business.
• Handle motor claims and work with insurers to support effective risk-management solutions.
• Attend regular meetings with solicitors, brokers and insurers to ensure appropriate processes, documentation and risk-management systems are in place.
• Keep up to date with changes to legislation and relevant court cases that may affect insurance and safety across the business.
• Review invoices through Bottomline to ensure payments are correct, not duplicated and allocated to the correct cost centre.
• Act as the main point of contact for UK and global broker queries.
• Advise departments on insurance implications and ensure suppliers hold adequate insurance cover.
• Maintain the insurance property portfolio across all Group businesses to ensure every property remains appropriately covered.
• Produce insurance data and reports for internal stakeholders when required.
• Work with and line manage the Insurance and Safety Adviser.

⭐ This job is a good fit for you if you:

• Enjoy working in a fast-paced retail Head Office environment.
• Have excellent organisational and communication skills.
• Demonstrate strong attention to detail.
• Can work to deadlines and confidently prioritise a busy workload.
• Are comfortable following established processes while also using your own initiative.
• Are flexible, adaptable and enjoy working collaboratively as part of a team.

✅ What you’ll need:

• A good understanding of personal injury, property and motor claims legislation and processes.
• Knowledge of health and safety legislation.
• Excellent IT skills, particularly Microsoft Word, Excel and PowerPoint.
• Confidence communicating with and meeting new people, with a positive and energetic approach.
• The ability to manage competing priorities and make well-informed decisions.
• Previous line-management or people-management experience.
• A relevant insurance qualification or professional accreditation would be desirable.

💡 Here’s what’s in it for you:

• 33 days’ holiday, rising to 38 days with length of service, inclusive of bank holidays.
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand products, both in store and online.
• Hybrid working, with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• Access to Stream, a money-management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group that works closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world’s largest international health and beauty retailer, with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes.
• Enhanced maternity, shared parental and adoption leave, company sick pay and pregnancy-loss support.

Come and be part of something special!