Health & Safety Insurance Advisor in Croydon

Join Superdrug Head Office - Make a Real Difference Every Day!

Location: East Croydon Station

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office.

Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit… A day includes:

• Provide insurance and safety advice to employees in line with Company policy and procedures and current legislation.
• Manage the day-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders.
• Managing product, employee and public personal injury claims, liaising with stores, insurers and solicitors.
• Investigating claims and obtaining documentation to help determine liability.
• Ensuring solicitor letters and court claim forms are handled within required legal deadlines.
• Providing advice and dealing with property claims, proving third-party negligence to recover losses for the business.
• Handling motor claims and liaising with insurers to support risk management solutions.
• Offering rehabilitation support to employees following workplace accidents in conjunction with employer liability insurers.
• Attending regular meetings with solicitors, brokers and insurers to ensure processes, documentation and risk management systems support effective claims defence.
• Liaising with and providing advice and information to Customer Service and People Teams regarding customer accident complaints.
• Monitoring changes in legislation and court rulings that may impact insurance and safety within the business.
• Attending quarterly meetings with third-party cost consultants dealing with landlord insurance matters.
• Regularly checking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required.
• Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet.
• Providing eye test advice and Specsavers vouchers upon request.
• Checking invoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly.
• Assisting with ad hoc requests both within and outside the department, taking ownership to resolve queries.
• Producing reports and providing data analysis as required for internal reporting purposes.

This job is a good fit for you if:

• You enjoy working in a fast-paced retail Head Office environment.
• You have excellent organisational and communication skills.
• You have strong attention to detail.
• You can work to deadlines and prioritise your workload effectively.
• You are comfortable following established processes whilst also using your own initiative.
• You enjoy building relationships and collaborating with a variety of internal and external stakeholders.
• You see every interaction with the customer as an opportunity to delight them and are comfortable using different platforms to communicate with them.
• You understand customer needs and empower others to remove any barriers to deliver great service.
• You use positive language and behaviours in all interactions with customers and colleagues, building trust and rapport.
• You always prioritise actions which delight the customer/colleague.
• You suggest and support new ideas and ways of working which are designed to improve service.
• You are confident using data to make tactical decisions.
• You are knowledgeable about your specialism and have an awareness of your wider market to support with the current trends in your business area.
• You actively look for new ways of working through AI that would benefit the business and move things forward.
• You actively develop your ability to use AI effectively and think critically about outputs.
• You strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.

What you'll need:

• Excellent PC skills, particularly Microsoft Word, Excel and PowerPoint.
• A good understanding of personal injury, property and motor claims legislation and processes.
• Knowledge of health and safety legislation and best practice.
• A flexible and adaptable team-player mindset.
• Confidence communicating with a wide range of people and building positive working relationships.
• A positive, energetic and professional approach to work.
• Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform.
• Confidently communicate, challenge and give feedback to others.
• Encourage teamwork & collaboration between your own team and others.
• Recognise the strengths & contribution of various teams, build on networks to understand priorities of others and how to add value.
• Seek feedback and listen to it, taking responsibility to find positive outcomes and solutions.
• Generate ideas and feel that they can be shared both within their immediate team and also outside of the team.

Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes.
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.

Come and be part of something special!

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