ER Coordinator in Croydon

Join Superdrug Head Office - Make a Real Difference Every Day!

Location: East Croydon

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary: Competitive

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office, based by East Croydon station, is a fantastic environment filled with hundreds of brilliant personalities. We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people. They make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug Feeling.

Here's the exciting bit… A day includes:

An exciting opportunity has arisen to join our Employee Relations team as an Employee Relations Coordinator. Supporting both Superdrug and Savers, you'll play a key role in employee relations activities with a focus on policy development, legislative updates, ER tools and templates, Data Subject Access Requests (DSARs), compliance activities and employment law administration. Working closely with the Lead ER Specialist, you'll help ensure ER processes meet the highest standards while supporting policy reviews, legal requirements, employment tribunals and wider people initiatives. This is an excellent opportunity for someone with strong administration skills who is looking to develop their career within Employee Relations and gain exposure to a broad range of ER activities.

Key Responsibilities:

• Support policy and procedure development through research, analysis and review of emerging legislative changes across the UK and ROI.
• Assist in reviewing existing policies and presenting recommendations and updates to the Lead ER Specialist.
• Ensure policy and procedure updates are accurately maintained across all internal systems and platforms.
• Coordinate and administer Data Subject Access Requests (DSARs), including logging requests, reviewing data sets and preparing information for release.
• Support the organisation of training workshops and development sessions for People teams and key stakeholders.
• Support the ongoing relationship with external employment lawyers and ensure they have access to relevant information when handling employment tribunal cases.
• Assist with the administration of Right to Work checks and sponsorship processes, acting as a Level 1 user where required.
• Maintain accurate case trackers, legal trackers and spend trackers, supporting reporting for the Senior People Team.
• Maintain accurate records and ensure all case files meet the required compliance standards.
• Support the ER Specialist in monitoring developments in employment legislation and the Employment Rights Act.
• Build effective relationships with People teams across Superdrug and Savers and other key stakeholders.
• Identify themes, trends and opportunities for continuous improvement and share insights with the Lead ER Specialist.
• Undertake additional tasks aligned to the role and within your capabilities as required.

Personal Attributes:

• Strong administration skills with excellent attention to detail.
• A passion for people and a genuine interest in developing a career in Employee Relations.
• Ability to manage confidential information with professionalism and integrity.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• An interest in employment law and legislative developments.
• A proactive and collaborative approach to work.
• Understanding of the important role Employee Relations plays in colleague experience and employer brand.
• Sees every interaction with the customer as an opportunity to brighten their day.
• Committed to join in, have some fun and celebrate everyone’s hard work.
• Builds great working relationships based on trust, respect and takes into account others needs.
• Regularly asks for feedback and uses it to improve and grow.
• Breaks down problems into smaller, manageable steps for easier resolution.
• Team up with others to find solutions through AI and thrives on the strength of working together.
• Always seek out fresh ways to work through technology and/or AI that can boost the business and move things forward.
• Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.

Desired but not Essential:

• Previous exposure to Data Subject Access Requests (DSARs). Training can be provided.
• Experience within a People, HR or Employee Relations environment.
• Knowledge of employment law principles.

Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• We offer Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets.
• Unrivalled Learning and Development programmes.
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss support.

Come and be part of something special!