At a Glance
- Tasks: Support the Shared Services helpdesk, managing queries and providing effective communication.
- Company: Join Superdrug, a vibrant and innovative health and beauty retailer.
- Benefits: Enjoy 33 days holiday, staff discounts, hybrid working, and a company pension.
- Other info: Be part of a global group with excellent learning and development opportunities.
- Why this job: Make a real difference every day in a fun and collaborative environment.
- Qualifications: Strong communication skills, IT literacy, and ability to handle high call volumes.
The predicted salary is between 23400 - 28600 £ per year.
Join Superdrug Head Office - Make a Real Difference Every Day!
Location: East Croydon | Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit… A day includes:
- You will support on all aspects of the Shared Services function including telephone calls, dealing with emails and managing and updating multiple systems.
- The purpose of the role is to provide a centralised and effective support function to the wider Head Office and Store teams; with particular attention to queries expected to result from an ongoing deployment of a new Time and Attendance system.
- The Shared Service function is the point of call for all queries regarding Payroll Systems, Processes & Payslips.
- Our aim is to create a streamlined and effective support system by taking a pro-active approach and communicating effectively with the rest of the business.
Key Responsibilities:
- To support on the Shared Services helpdesk for all Superdrug and Savers colleagues with questions, queries and advice regarding pay and in particular regarding any queries on the new T/A system.
- To work with all business units to ensure timely communication to all colleagues around paydays and changes to timescales.
- To investigate and resolve pay queries by speaking to Store Managers, Area Managers and the People Teams working collaboratively with colleagues in the Shared Services and Payroll Team.
- To always maintain a high standard of customer service.
- To produce letters, references and contracts.
Key Stakeholders:
- Internal: Superdrug & Savers colleagues, IT, Store Ops, HR and Audit
Person Specification:
- Ability to manage and answer a large volume of calls daily, the team can collectively take between 50 – 100 calls a day, with the latter being on pay day.
- Being able to deal with sensitive situations effectively whilst being empathetic and discreet.
- Ability to work under pressure and deliver high volume, high quality work to demanding deadlines.
- Excellent numeric, written and verbal communication skills.
- Excellent planning and organisational skills.
- IT literate; including knowledge of Microsoft Outlook, Word and Excel.
- Use of bespoke software such as Oracle or similar HR systems.
- Confident, resilient and self-motivated, with a highly organised approach to work.
- A good team player who is happy working in a team or individually.
Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
- Company pension matching and bonus.
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
Come and be part of something special!
For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/
Shared Services Helpdesk Administrator (9 Month FTC) in Croydon employer: AS Watson Group
At Superdrug, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As a Retail Supervisor in Clevedon, you'll enjoy flexible hours, competitive pay, and a generous employee discount, all while being part of a fun-loving team dedicated to delivering exceptional customer service. With excellent training and growth opportunities, Superdrug is the perfect place to build a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Shared Services Helpdesk Administrator (9 Month FTC) in Croydon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like AS Watson Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like AS Watson Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Shared Services Helpdesk Administrator (9 Month FTC) in Croydon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to AS Watson Group.
How to prepare for a job interview at AS Watson Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in AS Watson Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services AS Watson Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
