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- Tasks: Support residents in sustaining their tenancies and manage housing services effectively.
- Company: Join Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy 26 days annual leave, birthday off, discounts, and career development support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, strong communication skills, and a proactive attitude are essential.
- Other info: Flexible hours and opportunities for outdoor activities included.
The predicted salary is between 30000 - 42000 £ per year.
For a Tenancy Sustainment officer to join our team at Bruce House. This is a key post contributing to the delivery of Salvation Army Homes housing services to its residents. Working within our corporate aims and objectives you will deliver a resident focused service. You will co‑ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will ensure supported accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes residents. You will work with our residents to increase their ability to sustain a tenancy when they leave our service.
A Tenancy Sustainment officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
What We’re Looking For
- Demonstrable empathy with the client group
- Confident and capable communicator with the ability to inspire, engage and challenge
- Ability to enable young people to sustain a tenancy
- Great verbal, written and influencing skills
- Ability to use a computer, e.g., Microsoft packages and capacity to successfully navigate support packages used by Saha
- Able to be flexible with working hours to accommodate a working rota in conjunction with the needs of the service and team members
- Willingness to take part in outdoor/residential activity on occasion
- Ability to plan forward, prepare and deliver life skills sessions
- Proactive and self‑motivated with a can‑do attitude
Benefits
- 26 days annual leave rising to 31 days
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational sick pay
- A full induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
As a registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person‑centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents. That’s where you come in.
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Tenancy Sustainment Officer in London employer: AS-Texte
Contact Detail:
AS-Texte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in London
✨Tip Number 1
Get to know the company! Research Salvation Army Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for behavioural questions! Think of examples from your past experiences that demonstrate your empathy, communication skills, and ability to support others. Practice makes perfect, so rehearse with a friend or in front of a mirror.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Sustainment Officer in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially when it comes to supporting residents in sustaining their tenancies.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Tenancy Sustainment Officer role. Highlight your communication skills and any relevant experience with tenancy management or working with vulnerable groups – this will help us see why you're a great fit!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications and how you can contribute to our team at Bruce House.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Salvation Army Homes.
How to prepare for a job interview at AS-Texte
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Sustainment Officer. Familiarise yourself with the key responsibilities like tenancy management and rent collection. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves working with vulnerable individuals, it's crucial to demonstrate empathy during your interview. Share examples from your past experiences where you've helped others or faced challenges that required understanding and compassion. This will resonate well with the values of Salvation Army Homes.
✨Communicate Clearly
As a Tenancy Sustainment Officer, you'll need to inspire and engage residents. Practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your communication skills and how you've influenced others positively.
✨Be Ready for Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle specific scenarios related to tenancy sustainment, such as supporting a resident struggling to maintain their tenancy. This will showcase your problem-solving skills and proactive attitude.
