Customer Services Assistant

About The Role

Are you an enthusiastic, proactive, creative, and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents, and the community they live in?

If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.

At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support, and resettlement.

The Role

The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, offering professional, appropriate, and accurate advice via telephone, email, web chat, or in writing when dealing with enquiries to maximize Right First Time resolution.

The Benefits On Offer

In return for helping to transform lives, we offer some great benefits, including:

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and offline)
• Pension with life assurance
• Discounted private medical insurance
• Loans for financial emergencies
• Occupational Sick Pay
• A full Induction package and role-specific training
• Long service awards from 2.5 years
• Support for career development

About The Candidate

A Customer Services Assistant will naturally embody our values and behaviors, loving your work, helping people thrive, and always seeking effective solutions.

You Will Need To

• Be a confident and capable communicator, comfortable handling difficult situations
• Build trusting, professional relationships and demonstrate resilience
• Take an asset-based approach to empowering individuals to develop their skills, strengths, and talents
• Have good knowledge or experience working with homeless or vulnerable people
• Understand or be willing to learn about community resources and organizations that can assist our clients

About The Company

Salvation Army Homes is a registered social landlord and one of the UK’s leading supported housing providers. We are committed to transforming lives by providing accommodation and support for some of society’s most vulnerable members—primarily those with complex needs or experiencing homelessness.

Our goal is to work with individuals to build on their strengths, creating person-centered, individualized strategies that support recovery and positive behavior. To succeed, we need the right people in place. Our workforce is our greatest asset, and recruiting the best talent is essential to our ability to deliver high-quality housing services, support, and resettlement to our residents.

As an equal opportunities employer, Salvation Army Homes is committed to fair treatment for all employees and applicants, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We encourage applications from all qualified candidates without bias or discrimination.

We reserve the right to close this vacancy early if sufficient applications are received. Interested candidates are encouraged to apply promptly.

#J-18808-Ljbffr