Operations Analyst - London Insurance Market

Are you an experienced professional wanting to transition into a rewarding and long-term career in insurance? Do you want to deepen your expertise within a structured and supportive environment where your experience is valued? My client, a respected and long-established organisation in the London insurance market, is seeking an Operations Analyst to join their expanding Operations team. This is an excellent opportunity for experienced professionals who value accuracy, consistency, and strong professional relationships.

You will play a key role within a team that provides essential central support to the underwriting business, contributing to its ongoing success and operational excellence.

What you will actually do:

• In this varied and collaborative role, you will be involved in the smooth running of core operational processes across the business.
• Providing reliable and efficient central support to the underwriting teams.
• Assisting with the oversight and coordination of outsourcing agreements and service providers.
• Reviewing and monitoring internal processes, identifying opportunities to refine and enhance procedures.
• Offering technical guidance and support to colleagues and external partners to ensure clarity and consistency.
• Delivering training sessions on internal systems and procedural updates.
• Producing operational, performance, and statistical reports to support business planning and decision-making.
• Reviewing credit control and broker ledger SLAs to ensure ongoing compliance.
• Conducting quality control checks for risk capture, event coding, and financial transactions.
• Verifying bank accounts and supporting financial reconciliation activities.
• Assisting with month-end reporting requirements.
• Providing general administrative support to the claims function as needed.

What you will need:

• This position is ideal for professionals with existing experience in insurance, banking, accounting or finance who want to expand their operational skill set within a stable and structured team.
• 5 years’ experience in insurance, banking, accounting or finance.
• Strong numeracy and analytical skills, with confidence working with data.
• Experience in Operations or Administration within a professional environment is advantageous but not essential.
• A thorough and methodical approach with strong attention to detail.
• Excellent written and verbal communication skills.
• A genuine willingness to learn, adapt, and contribute to continuous improvement initiatives.

You will also receive full study support toward achieving your CII qualification, reinforcing a long-term commitment to your professional growth.

What’s on offer:

• Competitive base salary.
• Comprehensive benefits package.
• Discretionary annual bonus.
• Hybrid working model (3 days per week in the office).
• The opportunity to join a stable, knowledgeable, and supportive team within a respected market-leading organisation.