At a Glance
- Tasks: Lead a high-performing repairs service and manage teams to ensure efficient delivery.
- Company: Local Authority focused on community housing and customer satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on service improvement and compliance.
- Why this job: Make a real difference in housing services while developing your leadership skills.
- Qualifications: Experience in housing repairs management and strong leadership abilities.
The predicted salary is between 40000 - 50000 £ per year.
I'm currently supporting a Local Authority client who is looking to appoint an experienced Principal Officer - Repairs to lead the delivery of a high‑performing responsive repairs service across its housing portfolio.
Location: Loughborough / Hybrid Working
Opportunity Type: Long‑Term
Salary: Competitive Rate
This is a senior operational management role responsible for leading repairs teams, business support functions and contractors, ensuring repairs are delivered efficiently, compliantly and with a strong focus on customer satisfaction.
Key Responsibilities
- Lead and manage responsive repairs, maintenance and associated housing services
- Manage Repairs Team Leaders, Operatives and Business Support staff
- Oversee contractor performance and in‑house labour resources
- Manage customer complaints and housing disrepair cases
- Drive service improvements and performance against KPIs
- Monitor repairs from initial diagnosis through to completion
- Produce and analyse management information and performance data
- Manage budgets, resources and operational risks
- Work closely with voids, tenancy management and asset teams
- Ensure compliance with health and safety and regulatory requirements
- Support senior management and deputise for the Repairs & Investment Manager when required
Candidate Requirements
- Significant experience managing housing repairs services within a Local Authority, Housing Association or Social Housing environment
- Strong understanding of responsive repairs, maintenance operations and contractor management
- Experience leading large operational teams and driving performance improvement
- Knowledge of housing disrepair, complaints management and customer‑focused service delivery
- Experience managing budgets, resources and service performance
- Strong leadership, stakeholder management and communication skills
- Construction, surveying, property or housing‑related qualification desirable
Principal Officer - Repairs employer: A&S Recruitment
As a Principal Officer - Repairs with our Local Authority client in Loughborough, you will be part of a dynamic team dedicated to delivering exceptional housing services. We pride ourselves on fostering a supportive work culture that prioritises employee development and offers hybrid working options, ensuring a healthy work-life balance. Join us to make a meaningful impact in the community while enjoying competitive remuneration and opportunities for professional growth.
