At a Glance
- Tasks: Deliver exceptional support to unpaid carers via phone, email, and chat.
- Company: Lincolnshire Carers Service, dedicated to supporting unpaid carers.
- Benefits: Competitive pay, flexible hours, and a rewarding work environment.
- Other info: Join a supportive team with opportunities for personal growth.
- Why this job: Make a real difference in the lives of carers while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
The Lincolnshire Carers Service provides information, advice and support to unpaid carers across Lincolnshire. Support can take many forms including in relation to accessing support groups, employment and volunteering opportunities, benefits and grants, emergency planning, and statutory carers assessments.
Key Responsibilities
- Provide an exceptional customer service experience to all carers that reach the Customer Service Centre, regardless of contact method (Telephone, Email, E-referrals, Chat).
- Using your knowledge and judgement, ensure all contacts are dealt with proportionately and in accordance with relevant legislation, policies and procedures (e.g., the care act/framework and safeguarding) and keep up to date with legislation changes as required.
- Through effective call control and a strength-based methodology, gather the required information showing empathy and understanding to the carers' concerns, whilst recording accurately on the appropriate IT systems.
- Providing solutions and problem solving for the carer using a strength-based approach.
- Provide relevant and accurate information and guidance to support the carers to maintain their unpaid caring role whilst balancing their own quality of life.
- Identification of need for and production and updating of Carers Emergency Response Plans.
- Undertake follow-up calls to confirm information and advice provided has been successful and provide appropriate outcomes.
- Ensure all carers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking carers.
- Liaise with other professionals to identify the most appropriate next steps for the carer.
- Identify and prioritise urgent contacts and respond appropriately without delay.
Referral Reward
OnRecruit is offering £250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement.
How to Apply
If you are interested in this opportunity, please apply below and we will be in touch.
Customer Service Advisor - Care &Wellbeing Hub in Lincolnshire employer: A&S Recruitment
The Lincolnshire Carers Service is an exceptional employer dedicated to supporting unpaid carers across Lincolnshire. With a strong emphasis on employee growth and development, we foster a collaborative work culture that values empathy and understanding, ensuring our team members are equipped to provide outstanding service. Our location offers unique opportunities to engage with the community, making a meaningful impact while enjoying a supportive environment that prioritises work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Care &Wellbeing Hub in Lincolnshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at A&S Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like A&S Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Care &Wellbeing Hub in Lincolnshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to A&S Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at A&S Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at A&S Recruitment!
How to prepare for a job interview at A&S Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
