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- Tasks: Coordinate customer operations and ensure smooth logistics processes.
- Company: Join a dynamic team in the logistics and supply chain sector.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Why this job: Be the key point of contact for clients and make a real impact.
- Qualifications: Customer service skills and a proactive attitude are essential.
- Other info: Full training provided; perfect for those looking to start their career.
The predicted salary is between 26000 - 29000 £ per year.
We’re looking for an organised and customer-focused Customer Operations Coordinator to join our team in Felixstowe. This role supports one of our key client accounts within the logistics and supply chain sector, ensuring high‑quality service and smooth day‑to‑day operations. As a Customer Operations Coordinator, you’ll manage customer requirements, maintain accurate documentation, and act as the central point of communication — with plenty of support and training provided.
Key Responsibilities:
- Act as the main liaison for a nominated customer, ensuring all operational requirements are captured accurately and delivered on time.
- Update and maintain Standard Operating Procedures (SOPs) and internal processes as any service changes occur.
- Attend customer meetings when required, helping to build and strengthen client relationships.
- Respond quickly and professionally to queries from internal teams, customers, and customs authorities.
- Ensure all documentation is accurate, compliant, and submitted within required deadlines.
- Support continuous improvement initiatives and help identify opportunities to enhance service levels.
Requirements:
- Experience in logistics, supply chain, or UK customs is beneficial — but full training will be provided.
- Strong customer service skills with a proactive, can‑do attitude.
- Confident using MS Outlook, Excel, Word, and PowerPoint.
- Excellent attention to detail with strong numerical and analytical skills.
- Good time‑management skills with the ability to prioritise and meet deadlines.
- Clear and confident communication skills, both written and verbal.
Customer Operations Coordinator in Felixstowe employer: A&S Recruitment
Contact Detail:
A&S Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain sector on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer operations. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've handled customer queries or improved processes in previous roles. This will help you stand out as a proactive candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Operations Coordinator in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in logistics and customer service. We want to see how your skills match the role of Customer Operations Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Felixstowe. Be sure to mention your proactive attitude and any specific experiences that relate to the job description.
Show Off Your Attention to Detail: As a Customer Operations Coordinator, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at A&S Recruitment
✨Know Your Customer Operations
Familiarise yourself with the logistics and supply chain sector. Understand the key responsibilities of a Customer Operations Coordinator, especially how to manage customer requirements and maintain documentation. This will show your potential employer that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves being the main point of contact for customers, practice clear and confident communication. Prepare examples of how you've effectively communicated in previous roles, whether it’s resolving queries or building relationships. This will highlight your customer service skills.
✨Demonstrate Attention to Detail
Bring examples of how you've maintained accuracy in documentation or processes in past jobs. You could even prepare a short scenario where you identified an error and corrected it. This will showcase your strong attention to detail, which is crucial for this position.
✨Be Ready to Discuss Continuous Improvement
Think about times when you've contributed to improving processes or service levels. Be prepared to discuss these experiences and how they can apply to the role. This shows that you’re proactive and willing to support continuous improvement initiatives.