At a Glance
- Tasks: Deliver exceptional support to unpaid carers via phone, email, and chat.
- Company: Lincolnshire Carers Service, dedicated to supporting unpaid carers.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Other info: Join a caring team focused on community wellbeing and personal growth.
- Why this job: Make a real difference in the lives of carers while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25185 - 30000 £ per year.
Role Overview
The Lincolnshire Carers Service provides information, advice and support to unpaid carers across Lincolnshire. Support can take many forms including in relation to accessing support groups, employment and volunteering opportunities, benefits and grants, emergency planning, and statutory carers assessments.
Key Responsibilities
- Provide an exceptional customer service experience to all carers that reach the Customer Service Centre, regardless of contact method (Telephone, Email, E‑referrals, Chat).
- Using your knowledge and judgement, ensure all contacts are dealt with proportionately and in accordance with relevant legislation, policies and procedures (e.g., the care act/framework and safeguarding) and keep up to date with legislation changes as required.
- Through effective call control and a strength-based methodology gather the required information showing empathy and understanding to the carers' concerns, whilst recording accurately on the appropriate IT systems.
- Providing solutions and problem solving for the carer using a strength-based approach.
- Provide relevant and accurate information and guidance to support the carers to maintain their unpaid caring role whilst balancing their own quality of life.
- Identification of need for and production and updating of Carers Emergency Response Plans.
- Undertake follow-up calls to confirm information and advice provided has been successful and provide appropriate outcomes.
- Ensure all carers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking carers.
- Liaise with other professionals to identify the most appropriate next steps for the carer.
- Identify and prioritise urgent contacts and respond appropriately without delay.
Customer Service Advisor - Care &Wellbeing Hub employer: A&S Recruitment
The Lincolnshire Carers Service is an exceptional employer dedicated to supporting unpaid carers across Lincolnshire. With a strong emphasis on employee growth and development, we foster a collaborative work culture that values empathy and understanding, ensuring our team members are equipped to provide outstanding service. Our commitment to work-life balance and community impact makes this role not just a job, but a meaningful career opportunity.
