At a Glance
- Tasks: Join our ICT team to support and optimise SAP and Unit4 ERP systems.
- Company: ArvatoConnect, a dynamic company fostering innovation and teamwork.
- Benefits: Enjoy a competitive salary, generous holiday, and health support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Enhance your tech skills in a hybrid role with real impact.
- Qualifications: IT experience preferred; willingness to learn is key.
The predicted salary is between 34895 - 36890 £ per year.
ArvatoConnect is seeking an enthusiastic and dynamic ICT Technical Team Member to join our ICT team in Swansea. You’ll play a key role in ensuring the smooth operation of our SAP and Unit4 ERP systems, as well as other critical applications. From 2nd & 3rd line support to daily system checks and incident resolution, you’ll be at the heart of technical troubleshooting and process optimisation. If you’re eager to enhance your skills in a dynamic, hybrid‑working environment, this is the role for you!
This is a hybrid role that requires a minimum of 2 days of onsite presence at our Swansea office each week.
Key Responsibilities
- Provide 2nd & 3rd line support for SAP, Unit4 ERP, and other business‑critical applications.
- Monitor and manage service desk tickets, ensuring timely resolution and excellent customer service.
- Perform daily system checks, troubleshoot errors, and escalate complex issues when necessary.
- Maintain ERP master data securely and in line with best practices.
- Support system updates, scheduled changes, and maintenance activities, including occasional out‑of‑hours work.
- Conduct problem resolution and root cause analysis, collaborating with other ICT teams when required.
- Assist in technical process improvements, identifying opportunities for increased efficiency.
- Provide input on data security and system availability, supporting the change delivery team.
Skills and Experience
- IT or technical experience in an ICT environment (experience with SAP or Unit4 ERP is desirable).
- Prior experience with Windows and/or cloud‑based applications (e.g., SFTP software) is desirable.
- Strong analytical skills to assess data, system logs, and technical issues.
- Ability to document findings and follow internal processes for audits and compliance.
- Excellent problem‑solving abilities and a proactive approach to IT support.
- Strong IT/technical knowledge.
- Good computer literacy with a willingness to learn SAP and Unit4 ERP on the job if not experienced in this area already.
- Ability to work both independently and collaboratively within a team.
- A keen eye for detail, ensuring data accuracy and system integrity.
- Proven experience with service desk ticketing systems and troubleshooting technical queries.
- Highly proficient in Microsoft Office applications, particularly Excel and Word.
Benefits Include
- Discretionary Annual Bonus: Recognising and rewarding your individual contribution to the company’s success.
- Flexible Enhanced Family Leave Pay: We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period.
- Generous Holiday Entitlement: 25 days of annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days.
- Pension Scheme: 4% employee contribution matched.
- Life Insurance: Cover of 4 × your basic annual salary.
- Health and Wellbeing Support: Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family.
- On‑site gym & restaurant.
- Exclusive Discounts and Offers: Enjoy savings with leading brands via our MyRewards programme.
- Vodafone Discount: Receive up to 15% off pay monthly plans for you and up to five friends or family members.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion.
ICT Technical Team Member in Swansea employer: ArvatoConnect
Join a dynamic team as a Compliance Administrator in our Datchet office, where hybrid working allows for flexibility and a balanced work-life environment. We pride ourselves on fostering a supportive culture that prioritises employee growth, offering generous benefits such as enhanced family leave, extensive holiday entitlement, and 24/7 health and wellbeing support. With a commitment to diversity and inclusion, we ensure every voice is heard, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical Team Member in Swansea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ArvatoConnect values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ArvatoConnect might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ArvatoConnect!
✨Direct Apply to ArvatoConnect
Let's not forget to apply directly through the ArvatoConnect website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Technical Team Member in Swansea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ArvatoConnect.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ArvatoConnect. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ArvatoConnect
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
