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- Tasks: Join our ICT team to support and optimise SAP and Unit4 ERP systems.
- Company: ArvatoConnect, a dynamic company fostering innovation and teamwork.
- Benefits: Enjoy a competitive salary, generous holiday, and health support.
- Why this job: Enhance your tech skills in a hybrid role with real impact.
- Qualifications: IT experience preferred; willingness to learn is key.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 34895 - 36890 ÂŁ per year.
ArvatoConnect is seeking an enthusiastic and dynamic ICT Technical Team Member to join our ICT team in Swansea. You’ll play a key role in ensuring the smooth operation of our SAP and Unit4 ERP systems, as well as other critical applications. From 2nd & 3rd line support to daily system checks and incident resolution, you’ll be at the heart of technical troubleshooting and process optimisation. If you’re eager to enhance your skills in a dynamic, hybrid‑working environment, this is the role for you!
This is a hybrid role that requires a minimum of 2 days of onsite presence at our Swansea office each week.
Key Responsibilities
- Provide 2nd & 3rd line support for SAP, Unit4 ERP, and other business‑critical applications.
- Monitor and manage service desk tickets, ensuring timely resolution and excellent customer service.
- Perform daily system checks, troubleshoot errors, and escalate complex issues when necessary.
- Maintain ERP master data securely and in line with best practices.
- Support system updates, scheduled changes, and maintenance activities, including occasional out‑of‑hours work.
- Conduct problem resolution and root cause analysis, collaborating with other ICT teams when required.
- Assist in technical process improvements, identifying opportunities for increased efficiency.
- Provide input on data security and system availability, supporting the change delivery team.
Skills and Experience
- IT or technical experience in an ICT environment (experience with SAP or Unit4 ERP is desirable).
- Prior experience with Windows and/or cloud‑based applications (e.g., SFTP software) is desirable.
- Strong analytical skills to assess data, system logs, and technical issues.
- Ability to document findings and follow internal processes for audits and compliance.
- Excellent problem‑solving abilities and a proactive approach to IT support.
- Strong IT/technical knowledge.
- Good computer literacy with a willingness to learn SAP and Unit4 ERP on the job if not experienced in this area already.
- Ability to work both independently and collaboratively within a team.
- A keen eye for detail, ensuring data accuracy and system integrity.
- Proven experience with service desk ticketing systems and troubleshooting technical queries.
- Highly proficient in Microsoft Office applications, particularly Excel and Word.
Benefits Include
- Discretionary Annual Bonus: Recognising and rewarding your individual contribution to the company’s success.
- Flexible Enhanced Family Leave Pay: We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period.
- Generous Holiday Entitlement: 25 days of annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days.
- Pension Scheme: 4% employee contribution matched.
- Life Insurance: Cover of 4 Ă— your basic annual salary.
- Health and Wellbeing Support: Access to a 24/7 online GP, mental health services, fitness programmes and more, available to you and your immediate family.
- On‑site gym & restaurant.
- Exclusive Discounts and Offers: Enjoy savings with leading brands via our MyRewards programme.
- Vodafone Discount: Receive up to 15% off pay monthly plans for you and up to five friends or family members.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion.
ICT Technical Team Member in Swansea employer: ArvatoConnect
Contact Detail:
ArvatoConnect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technical Team Member in Swansea
✨Tip Number 1
Network like a pro! Reach out to current employees at ArvatoConnect on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the ICT Technical Team Member role.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP and Unit4 ERP knowledge. Even if you’re not an expert yet, showing enthusiasm and a willingness to learn can really set you apart from the competition.
✨Tip Number 3
Practice your problem-solving skills! Think of common technical issues and how you would troubleshoot them. Being able to demonstrate your analytical abilities during the interview will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at ArvatoConnect.
We think you need these skills to ace ICT Technical Team Member in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT, especially with SAP and Unit4 ERP systems. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. We love seeing candidates who are genuinely excited about joining us at ArvatoConnect.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for those strong analytical skills, so share any experiences that demonstrate your ability to troubleshoot effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ArvatoConnect
✨Know Your Tech
Make sure you brush up on your knowledge of SAP and Unit4 ERP systems. Familiarise yourself with their functionalities and common issues, as this will show your enthusiasm for the role and your readiness to tackle technical challenges.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Be ready to discuss your thought process during troubleshooting and how you collaborated with others to find solutions. This will highlight your analytical skills and proactive approach.
✨Understand the Company Culture
Research ArvatoConnect’s values and diversity initiatives. Being able to speak about how you align with their culture and contribute to a positive work environment can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or future developments in the ICT department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
