ArvatoConnect in Swansea is seeking an Operations Manager to lead delivery across a fast-paced contact centre, reporting to the Senior Operations Manager and guiding Team Managers to achieve customer, client and business outcomes.
You will work closely with Workforce Planning, Quality & Training, and Operational Support to align priorities and deliver results in a regulated environment. Hybrid working includes a minimum of three days onsite per week with occasional travel as needed.
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Hybrid Contact Center Operations Manager – KPI & Compliance in Swansea employer: ArvatoConnect
As an SAP Payroll Configuration Specialist at our Swansea office, you'll join a dynamic and inclusive team that values collaboration and innovation. We offer a competitive salary, flexible hybrid working arrangements, and a comprehensive benefits package including generous holiday entitlement and 24/7 health support, ensuring you have the resources to thrive both personally and professionally. Our commitment to diversity and employee growth creates a supportive environment where your contributions are recognised and rewarded, making us an excellent employer for those seeking meaningful and impactful work.
