IT Infrastructure Engineer in London

Location: Remote with the requirement to travel to our UK offices as and when required.

Contract: Permanent

The Role:

ArvatoConnect are seeking an IT Infrastructure Engineer to join our high-performing IT function. You will be at the heart of our operations - designing, supporting, and maintaining the core technology that powers both our internal systems and those of our clients. You will work across cloud platforms, servers, networks, and storage - resolving complex issues, ensuring system resilience, and delivering service excellence. You will also work closely with cross-functional teams and trusted third-party partners to ensure robust, secure, and high-performing platforms. If you are solutions-focused, thrive on responsibility, and have a sharp eye for operational detail, we want to hear from you.

What you will do:

• Take ownership of infrastructure and network support tickets - resolving issues end-to-end and ensuring documentation is up to date.
• Support and maintain cloud, server, network, and storage systems across internal platforms and client environments.
• Monitor system performance, proactively identifying and fixing issues before they escalate.
• Ensure all infrastructure aligns with security best practices and vendor standards.
• Maintain and regularly test backup and disaster recovery processes in line with service agreements.
• Produce clear and accurate technical documentation, including system diagrams and service records.
• Collaborate with other IT teams and third-party partners to resolve issues and support project delivery.
• Contribute to projects as a technical resource, delivering assigned tasks on time and to spec.
• Participate in the on-call rota, providing out-of-hours support when required.

What you will bring to the table:

• Proven experience in a 3rd line support role within a corporate environment.
• Strong problem-solving skills and a track record of fault resolution.
• Hands-on experience with cloud and virtualised server platforms.
• Familiarity with tools and environments such as AAD/AD, AWS, Azure, VPN, M365, and Censornet.
• Confident following ITIL-based processes and documenting technical actions.
• Self-motivated with a proactive mindset and a strong sense of ownership.
• Able to manage priorities in a fast-moving environment with shifting demands.
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
• Proven experience in a 3rd line support or infrastructure engineering role.
• Proven experience with cloud infrastructure and virtualised environments.
• Background working in ITIL-compliant support environments.
• Eligible to work in the UK and willing to travel to UK sites as needed.
• Willingness to join an on-call rota (including evenings and weekends when scheduled).

Benefits Include:

• Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company's success.
• Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5 days.
• Pension Scheme – 4% employee contribution matched by the company.
• Life Insurance – coverage of 4x your basic salary, offering peace of mind for you and your loved ones.
• 24/7 Health and Wellbeing Support – access to a virtual GP, mental health services, fitness programmes, and more through our WeCare platform.
• Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.

Diversity & Inclusion Statement:

It's our differences that make our organisation stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.