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- Tasks: Lead strategic workforce planning and ensure alignment with service delivery and commercial objectives.
- Company: Join a diverse and inclusive company that values your unique contributions.
- Benefits: Enjoy a competitive salary, flexible working, generous holiday, and health support.
- Other info: Hybrid role with excellent career growth opportunities and a supportive work culture.
- Why this job: Make a real impact by turning complex data into meaningful insights for decision-making.
- Qualifications: Experience in workforce planning and strong analytical skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 p/a, with a discretionary annual 5% bonus
Location: Hybrid – Datchet (2 days a week of your choice at our office), parking available onsite
Contract: Full time, permanent
Future Shapers. Experience Makers.
The Role
We are looking for an experienced Workforce Planning Manager to provide strategic oversight, governance and assurance across workforce planning activity within Service Delivery. As a senior individual contributor, you will lead schedule reviews, challenge assumptions, and ensure workforce plans are credible, data-led and fully aligned to service performance, contractual commitments and commercial objectives. Working collaboratively with Service Delivery, Finance, Commercial teams and clients, you will turn complex workforce information into clear, meaningful insight, identify risks and opportunities, and contribute to continuous improvement across forecasting, capacity planning, schedule efficiency and workforce strategy.
This is a permanent, full-time hybrid role, with flexible attendance at our Datchet office two days per week, allowing you to choose the days that suit you.
Benefits Include
- Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company’s success.
- Flexible Enhanced Family Leave Pay - We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period.
- Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5 days.
- Pension Scheme – 4% employee contribution matched by the company.
- Life Insurance – coverage of 4x your basic salary.
- 24/7 Health and Wellbeing Support – access to virtual GP, mental health services, fitness programmes, and more through our WeCare platform.
- Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme.
- Vodafone Discount - Receive up to 15% off pay monthly plans for you and up to five friends or family members.
Key Responsibilities
- Workforce Planning Oversight & Governance - Provide strategic oversight and assurance of workforce plans, schedules and capacity models.
- Strategic Workforce Planning & Continuous Improvement - Monitor performance against workforce plans, identifying trends, risks and opportunities.
- Stakeholder & Client Engagement - Work closely with Service Delivery, Real Time, Finance, Commercial teams and clients.
- Commercial & Change Support - Provide strategic input into new business activity, service changes and scope growth.
Skills and Experience
- Strong experience in workforce planning within a contact centre or similarly complex operational environment.
- Comfortable working with data and workforce models.
- Prefer collaborative working, influencing outcomes through constructive challenge.
- Demonstrable experience in workforce planning, capacity planning or WFM oversight.
- Strong analytical and communication skills.
- Experience working with workforce planning systems (e.g. NICE, Genesys or equivalent).
- Highly developed stakeholder management skills.
- Strong commercial awareness.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day.
Workforce Planning Manager in Datchet employer: ArvatoConnect
Contact Detail:
ArvatoConnect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Planning Manager in Datchet
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in workforce planning and strategic oversight.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your insights clearly, especially when discussing complex data.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Workforce Planning Manager in Datchet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workforce Planning Manager role. Highlight your relevant experience in workforce planning and how it aligns with our needs at StudySmarter. We want to see how you can make an impact!
Showcase Your Data Skills: Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical skills. Include examples of how you've turned complex data into actionable insights in your previous roles. We love seeing numbers that tell a story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at ArvatoConnect
✨Know Your Numbers
As a Workforce Planning Manager, you'll be dealing with data all the time. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in previous roles. Prepare specific examples of how you’ve turned complex workforce information into actionable insights.
✨Understand the Business
Familiarise yourself with the company's service delivery model and commercial objectives. Research their current workforce planning strategies and think about how you can contribute to continuous improvement. This will show that you're not just interested in the role, but also in the company’s success.
✨Prepare for Scenario Questions
Expect questions that ask you to assess hypothetical situations related to workforce planning. Think about how you would handle challenges like unexpected demand spikes or resource shortages. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Engage with Stakeholders
Since this role involves working closely with various teams, be prepared to discuss your experience in stakeholder management. Share examples of how you've influenced outcomes through collaboration and clear communication. Highlight your ability to translate complex data into insights that resonate with non-technical audiences.