Customer Services Advisor

Customer Services Advisor Hours: 3 week rotation shifts Monday – Saturday between 8am – 8pm Location: Datchet SL3 9LL, there is a requirement to work onsite for this role with and hybrid (min 2 days on-site per week) once signed off from by line manager. The Role We are seeking committed individuals to deliver exceptional customer experiences in the automotive sector. Our team members are valued for their dedication, adaptability, and strong communication skills. They ensure high levels of accuracy in their work and manage a variety of tasks while providing excellent customer service. Join us as a Customer Services Advisor, where you’ll play a vital role in supporting our customers. Your contributions will be essential to our team’s success. Through our comprehensive training programme, we’ll support your development and career growth. What you’ll do: * Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time * Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs * Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships * Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions * Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish * Use a solution-focused mindset to resolve customer concerns, drawing on your dispute and objection-handling skills to explore options and achieve fair outcomes * Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout * Work closely with colleagues across different teams to make sure customer needs are met effectively and with care. * Build meaningful trust with customers by being open, respectful, and reliable in all interactions * Follow through on commitments made, ensuring customers receive the support and information they were promised * Deliver inclusive, high-quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines * Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care What you’ll bring to the table: ✅Ability to organise and coordinate tasks in a high-volume, detail-oriented, and quality-focused environment ✅Ability to thrive in a dynamic, fast-paced setting while delivering excellent customer service ✅Good verbal and written communication ✅Confidence in using digital tools and a willingness to learn and navigate multiple systems, such as email platforms like Outlook, customer databases, and internal portals Benefits: * 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year\’s Day) (Pro Rata) * Excellent on the job training and on-going core skills development * Life insurance and access to a company pension scheme (after qualifying period) * Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less * An employee assistance programme to ensure your wellbeing * A shuttle bus from the local train stations directly to our office (please note this does not cover all shifts) * Monthly employee-voted awards to recognise your achievements * Unique career opportunities * A chance to work as part of a great team in a rewarding role * Fantastic facilities at our Datchet office including on-site gym * Breakfast Club