At a Glance
- Tasks: Assist automotive customers with finance agreements and provide exceptional service across multiple channels.
- Company: ArvatoConnect is a leader in customer experience and business optimisation, committed to innovation and community empowerment.
- Benefits: Enjoy 25 days holiday, exclusive discounts, life assurance, and ongoing training opportunities.
- Other info: Diversity and inclusion are at our core; we celebrate all backgrounds and identities.
- Why this job: Join a dynamic team focused on delivering top-notch customer experiences while growing your skills in a supportive environment.
- Qualifications: Experience in customer service is preferred; full training provided for those new to financial services.
The predicted salary is between 30000 - 42000 £ per year.
Location: Based in Datchet SL3 9LL just off the M4
Working Model: On-site for the duration of the FTC.
Contract: Fixed Term Contract for 12 weeks with potential to go perm.
Start Date: 13th July 2026
Working Hours: 3 week rotating shift pattern. Office hours are Monday to Friday between the hours of 8am to 8pm, Saturday and Bank Holidays from 8am to 8pm – Sunday working is likely to be required to cover peak periods.
Full office attendance is required for the final three working days of each month due to client month‑end activity. Attendance during this period is mandatory and forms part of the role requirements. This requirement is determined by business needs and may be subject to change.
About us
In a world where change is constant, ArvatoConnect stands at the forefront of innovation. We partner with forward‑thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting‑edge, technology‑driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.
The Role
As a Customer Service Advisor within our automotive financial services operation, you will play a key role in supporting customers throughout their contract lifecycle. This is a regulated environment requiring accuracy, empathy, professionalism and adherence to defined processes.
You will manage a range of customer queries related to financial agreements, working to strict quality, compliance and customer experience standards while ensuring fair and consistent outcomes.
What you’ll do:
- Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time
- Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs
- Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships
- Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions
- Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish
- Use a solution‑focused mindset to resolve customer concerns, drawing on your dispute and objection‑handling skills to explore options and achieve fair outcomes
- Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout
- Work closely with colleagues across different teams to make sure customer needs are met effectively and with care.
- Build meaningful trust with customers by being open, respectful, and reliable in all interactions
- Follow through on commitments made, ensuring customers receive the support and information they were promised
- Deliver inclusive, high‑quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines
- Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care
What you’ll bring to the table:
- Ability to organise and coordinate tasks in a high‑volume, detail‑oriented, and quality‑focused environment
- Ability to thrive in a dynamic, fast‑paced setting while delivering excellent customer service
- Good verbal and written communication
- Confidence in using digital tools and a willingness to learn and navigate multiple systems, such as email platforms like Outlook, customer databases, and internal portals
- Exposure to environments with high volumes of customer interactions is desirable, but not essential. If you’re passionate about delivering great service with strong transferable skills, we’d love to hear from you
- Familiarity with regulated settings such as Financial Services can be helpful, though not required. We welcome applicants from all customer service backgrounds, full training will be provided to support your success in the role
- 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata)
- Excellent on the job training and on‑going core skills development
- Life insurance and access to a company pension scheme (after qualifying period)
- Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
- An employee assistance programme to ensure your wellbeing
- A shuttle bus from the local train stations directly to our office (please note this does not cover all shifts)
- Monthly employee‑voted awards to recognise your achievements
- Unique career opportunities
- A chance to work as part of a great team in a rewarding role
- Fantastic facilities at our Datchet office including on‑site gym
- Breakfast Club
- This role operates within a regulated environment. Pre‑employment credit checks will be undertaken, with any financial markers reviewed fairly and proportionately in line with role requirements.
- You must also have the right to work in the UK.
- When working from home, a quiet, private and ergonomic workspace is required.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
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Customer Service Advisor in Datchet employer: ArvatoConnect
Join a dynamic team as a Compliance Administrator in our Datchet office, where hybrid working allows for flexibility and a balanced work-life environment. We pride ourselves on fostering a supportive culture that prioritises employee growth, offering generous benefits such as enhanced family leave, extensive holiday entitlement, and 24/7 health and wellbeing support. With a commitment to diversity and inclusion, we ensure every voice is heard, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Datchet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ArvatoConnect. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ArvatoConnect before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Datchet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ArvatoConnect:Your cover letter is your chance to shine! Tell us why you want to work at ArvatoConnect specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ArvatoConnect!
How to prepare for a job interview at ArvatoConnect
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
