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- Tasks: Deliver exceptional customer experiences in the automotive sector and support customers through their journey.
- Company: Join a dynamic team in a rewarding role at a leading automotive company.
- Benefits: 25 days holiday, life insurance, staff discounts, and on-site gym access.
- Other info: Comprehensive training provided and unique career opportunities await you.
- Why this job: Make a real impact by helping customers and developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for delivering great service.
Requirement to be onsite 5 days a week for a minimum of 12 weeks. Hybrid model (min 2 days on-site per week) once signed off by line manager.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Contract: Permanent Role
Start Date: 24th November 2025
Hours: 3 week rotation shifts Monday – Saturday between 8am – 8pm
The Role
We are seeking committed individuals to deliver exceptional customer experiences in the automotive sector. Our team members are valued for their dedication, adaptability, and strong communication skills. They ensure high levels of accuracy in their work and manage a variety of tasks while providing excellent customer service.
Join us as a Customer Services Advisor, where you’ll play a vital role in supporting our customers. Your contributions will be essential to our team’s success. Through our comprehensive training programme, we’ll support your development and career growth.
What you’ll do:
* Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time
* Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs
* Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships
* Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions
* Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish
* Use a solution-focused mindset to resolve customer concerns, drawing on your dispute and objection-handling skills to explore options and achieve fair outcomes
* Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout
* Work closely with colleagues across different teams to make sure customer needs are met effectively and with care.
* Build meaningful trust with customers by being open, respectful, and reliable in all interactions
* Follow through on commitments made, ensuring customers receive the support and information they were promised
* Deliver inclusive, high-quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines
* Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care
What you’ll bring to the table:
Ability to organise and coordinate tasks in a high-volume, detail-oriented, and quality-focused environment
Ability to thrive in a dynamic, fast-paced setting while delivering excellent customer service
Good verbal and written communication
Confidence in using digital tools and a willingness to learn and navigate multiple systems, such as email platforms like Outlook, customer databases, and internal portals
Exposure to environments with high volumes of customer interactions is desirable, but not essential. If you\’re passionate about delivering great service with strong transferable skills, we\’d love to hear from you
Familiarity with regulated settings such as Financial Services can be helpful, though not required. We welcome applicants from all customer service backgrounds, full training will be provided to support your success in the role
Benefits:
– 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year\’s Day) (Pro Rata)
– Excellent on the job training and on-going core skills development
– Life insurance and access to a company pension scheme (after qualifying period)
– Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
– An employee assistance programme to ensure your wellbeing
– A shuttle bus from the local train stations directly to our office (please note this does not cover all shifts)
– Monthly employee-voted awards to recognise your achievements
– Unique career opportunities
– A chance to work as part of a great team in a rewarding role
– Fantastic facilities at our Datchet office including on-site gym
– Breakfast Club
Customer Service Advisor employer: ArvatoConnect
Contact Detail:
ArvatoConnect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you delivered exceptional customer service. This will demonstrate your skills and show how you can contribute to their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any relevant customer service experience and showcase your strong communication skills, as these are key to delivering exceptional customer experiences.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've handled customer queries or resolved issues in the past to demonstrate your problem-solving abilities.
Showcase Your Adaptability: In your application, emphasise your ability to thrive in a dynamic environment. We value adaptability, so mention any experiences where you successfully managed multiple tasks or adapted to changing situations while maintaining high-quality service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and any additional information. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ArvatoConnect
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues. This will highlight your ability to connect with clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to handle difficult customers or resolve conflicts. Prepare a few examples that showcase your empathy, integrity, and solution-focused mindset, as these are key traits for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Inquire about the team dynamics, training programmes, or how success is measured in the position. It’s a great way to demonstrate your enthusiasm and commitment to delivering exceptional customer service.